Applebee's | Found 252 reviews / complaints

Applebees
Gift Card

I received 2 gift cards from Applebees for Christmas. I went to dinner in Orlando, FL and when I presented them they told me they were expired. I looked at the dates and sure enough, the cards were only good for 9 weeks. What a ripoff. I told my friend about it and she was shocked. They don't tell the buyer that it is just a big money grab that most folks will never have the time to take advantage. By the way, both cards were only 2 weeks out of date, so it is not like I waited a long time to...
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Applebee's
Bad Service

My wife and I went to a local Applebees here in Evansville on 2/19/2011. I was so dissatisfied with the service I received that I will no longer eat there again. First I ordered a drink and after the waiter took my order told me that I had been the fifth custormer to order that drink in the past week and they did not have the ingredents for that drink again, then we ordered our meal and other customers that came in 10 to 15 mins after us were already eating thier meals before us, when all we...
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Applebee's
Food Quality / portion - Sirloin w/ garlic shrimp

After a meeting last I suggested to a group of friends that we eat at Applebees, I hadn't eaten there in a while but remember the food being great and getting a great value. We were greeted and seated immediately and our server was pleasant and thorough, I have no complaints about the service but was very disappointed with my entree. The steak was tough and was overcooked and did not look appetizing when it was served to me. The photo in the [new] menu showed a juicy succulent piece of meat. I...
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Applebee's
Worst Customer Service Experience

I was one of a party of sever, on Saturday afternoon at your restaurant. First, I realized our waitress (Ashley Parker) was not friendly when she came over to take our order. I and my sister order the 2 for $20 special. The first item I ordered was the appetizer; spinach and artichoke dip with chips. Then, my sister and I both ordered the three cheese chicken penne. When the waitress, bought out a Caesar salad to one of the other people in our party, I asked to order a Caesar salad. Later, when...
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Applebee's
Employee harassment

I work at Applebee's in Lodi as a server. I am a 19 year old male with hair that goes below my ears but does not touch my shoulders or collar. I have been continuously harassed by one manager at work who always tells me "You need to cut that nappy hair." I wash my hair every night and it is always in well-groomed condition wen i report to work. I am a very respectful employee who has never been in any trouble or casued any problems. There is a female server with a great deal of dandruff who I...
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Applebee's
Lengthy delay for poor food, badly cooked, no taste and lousy customer service. no follow up. they should re name themselves "Wanna bee's"

It was probably my fault for choosing this restaurant but I was very hungry and they were closest. The over 50 minutes wait produced undercooked shrimp and over cooked steak both of which were tasteless. The server apologized and seemed embarrassed to be there. The manager reduced the bill but the bad taste (literally) stayed in our mouths. After calling the company we were promiosed call backs- too many times. It never happened. They could care less. We guess that they spend more time on...
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Applebees
Fired me because they claimed I changed a tip on credit card from a $3.00 to $8.00 tip without checking handwriting. They just went along with the customers complaint. I have been there 2 yrs and am very honest.

I have worked for Applebees in Rock Hill SC for two years. Today they told me that a customer said "I changed a tip from $3.00 to $8.00. They said they had no choice but to terminate my job. I have been an excellent employee for applebees. They never let me defend myself. The handwriting on the tip receipt wasn't even mine. That didn't seem to matter. How can a customer who signed their own name to a receipt and wrote the figures get away with getting me fired. How is that possible. Could the...
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Applebees
Made me choose between seeing dad with cancer or working the week before christmas.

I was hired to work at Applebees as a waitress while in college. Applebees knew I was in college and that my family lived in Arizona. After 6 months of working my butt off for tips (just to give $15 of it each time to the bartender and hostess) I found out my dad was just diagnosed with colon cancer. I called my work crying my eyes out to tell them there was no way I could come in. My boss told me I needed to bring a note from the hospital saying he has cancer. Come on, I'm not that good of an...
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Applebee's
Worst complaint handling of any restaurant I've ever been to!

On October 3rd of 2008, I went to my local Applebee's and order Chicken Parmesan to go, which I have ordered numerous times before. When I got home, 5 minutes away, I was very very unhappy with the quality of the food. I immediately went online to Applebees.com and filled out a complaint form. They promised to reply within 2-3 business days, but never contacted me. The next week, I sent a few more messages to their site, but still never got a reply. On Saturday, October 11th, I called the home...
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Applebee's
Don't even fill out the application

I worked for the applebee's in south grand prairie for over 6 months. TOM MONAHAN, KENT YARWOOD, and FELISHA COMPTON are the managers at this location. First off, the turnover rate at this place is unreal (as is the cockroach problem.) when i got a job there ans started working, it seemed fine. But these people will find so many ways to screw you if you let them. First, if they decide you arent exactly perfect, they will cut your shifts down to where you barely have any work. when you ask why...
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Applebees
Waitress lost our credit card, we were still charged for the meal! Rip-off!

The waitress lost our credit card, laid it down, someone else picked it up. We waited an hour and they finally found it with another employee. The manager never returned to our table or even offered compensation for our time and anguish. If I were the manager of that restaurant I would never have allowed a customer who went through such an ordeal to pay for their meal. It cost us $36 and over an hour of panic. I've been unable to find an address or phone number online for the corporate office...
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Applebees
Ripoff Unappreciative and Poor PR

Late last fall, as my husband was driving into Wichita Falls, he spotted a big object on the side of the road. Being curious he stopped to see what it was. What he found was a safe, unopened and battered. He was only a mile or so from his brother's shop so he decided to take the safe there and open it. With his son looking on they opened the safe. What they saw as they looked into the safe was money, deposit slips, etc. from the local Applebees restaurant. When my husband saw what was in the...
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Applebees
Neighborhood Grill & Bar poor atmosphere & service

We visited our local restaurant on Sunday evening, hoping for a light dinner in a casual atmosphere. The service is usually slow but we weren't in a hurry and decided we were relaxed enough to deal with it. Well, we were seated near two men who were obviously intoxicated and who were still drinking. The noise and disruption were incredible, banging on the table, constant loud complaining about everything, plus our waitress was distracted by them every time she came in our direction. After...
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Applebees
Unsatisfactory Food

Our experience began pleasantly as our server was very prompt and polite, engaging us in light conversation and taking our order in a timely manner. Our appetizer, (spinach and artichoke dip) was delicious! The downfall, however, was the 7oz. steak and the broccoli from the 2/20 menu. They were not cooked to order and definitely did not have the texture or taste of any kind of meat I've ever tasted. Both of us had identically shaped, rubbery looking pieces of meat with equally identical grill...
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Applebee's
poor service from employee's - service

I had a server who would go to the bar and talk to a guy and flirt instead of wait on me. They were touching hands and caring on. Her name was Andrea and then she would go to the back to the to go area and start yelling at the employee's to get to work. She clearly has her position screwed up. She was horrible to the employee's that left crying and the customers could hear what was going on. Don't they have a back room to take them to instead of in the dining area? I have been in on several...
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Applebee's
complaint

Dear Applebees, We visited the Glen Carbon, Illinois store on 12/11/09. We decided to go in for their half price appitizer deal after shopping.We ordered at 10:58 P.M. Our server Kyle was great, we ordered two samplers. When we received our bill, we were charged full price! I don't understand how this could happen that is misleading. We went in for the deal and then was let down. My husband did not want to complain at the time. So, I am letting you know that there needs to be some kind of...
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Applebee's
not happy

we to applebees last nite,ordered appetizer,server put it in,came back took food order,apppetizer came out,took one bite then server came with food,so how do you determine whitch one to eat and whitch one you let sit and get cold.this is the second time this has happened,manager apoligized,took half price off appetizer,big deal,not happy with service,manager and server were very nice and polite,food was excellent,but something needs to be done to allow adequate time between apps and meals...
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Applebee's
applebees feedback - service and food

my husband and i love going to the applebees in auburn, ny because of the gentleman that is the manager there. i love the way he comes to each table, taking the time to ensure if everything is exceptible with your meal and service. one other time we went to eat there, in fact it was this past valentines day and it was quite a wait, so we went to the bar for a drink and the girls tending bar made it known to us that they would be more than glad to take our order and serve us at the bar....
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