Allegiant Airlines | Found 88 reviews / complaints

Allegiant Airlines
Refused boarding pass 40 min prior to flight time. Already checked in (2 hrs prior).

1) Flight from Fort Wayne: sat in airplane for 75 minutes waiting for jet bridge to be retracted. Flight was otherwise as expected. 2) Return to Indiana: Checked in online in Phoenix 4 hours prior, then arrived to pick up boarding pass (4 customer service reps standing there) -- refused the boarding pass. Given reasoning that "she is not here 1 hour prior to the flight". Name was called from boarding area (see -- we're checked in!). Now 30 min remaining... Upon quickly checking the website, it...
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Allegiant Airlines
IT MAY BE TOO LATE - Allegiant Airlines

This feedback is for Allegiant Airlines . My name is Ed I'am a semi retired electrical engineer. I myself purchased in excess of six round-trip tickets in 2013. This feedback is from six of us in my immediate circle. We have a lawyer a seasoned pharmacist insurance company owner graphics designer equipment service representative there are others. Here's our story. We like the low-fare small airport formula. We suffered through many of your startup and growth pains. As business owners we...
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Allegiant Airlines
Worst reservation experience ever - Allegiant Airlines

Allegiant Airlines Just ripped me off AGAIN. I have never had a worse experience booking a flight. My "good price" turned out to be double and that doesn't begin to count the HOURS I spent trying to fix the fact that they charged me on Cyber Monday but never booked a flight for me. When they finally did book a flight that was supposed to be from Dec 16-20, they made it from Dec 16 to January 20th. And when I realized the mistake (which was made as I booked at the ticket counter with the...
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Allegiant Airlines
Worst flight experience eve

I am APPALLED at the service, attitude, and manner at which your flight attendants and counter workers treated the passengers, including myself. This was my first flight with your company and will be my last. I will most certainly inform everyone I know of your unacceptable service. My flight from Oklahoma City to Sanford airport was wonderful. The return flight felt as if I was in a Nazi concentration camp, or the twilight zone!!! I felt abused, bullied, yelled at, the list goes on and on!...
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Allegiant Airlines
Worst Customer Service Eve

I want to start by saying out of my 24 years of life I have never gone out of my way to write a negative review before, that is how upset with Allegiant I am. I want to add my son to a flight, where he will be flying with my sister. First I spent 10 minutes trying to find the Customer "Service" number (which is not on their website, I found it on a third party Expedia clone) and I am told I have a 50 minute wait time. OK it's whatever at this point. I finally get to the representative, explain...
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Allegiant Airlines
lost gps - Allegiant Airlines

eturn trip from Elmira n.y to Sanford, fl, my luggage was inspected in Elmira and when I got home my GPS was missing. it was either handled and missed placed or just plain stolen by the inspector. I have called 6 times the number to call and talked to a computer as no persons were available. left proper message and phone # for your response and so far have had none. what are you going to do about it. eriesen@cfl.rr.com...
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Allegiant Airlines
Allegiant Airlines are CROOKS - airline tickets

I had to cancel a trip due to a death in the family. When I booked my flight, I had specifically checked the airlines cancellation policies, as I had never flown with Allegiant airlines before. I noted that if I had to cancel by a certain time prior to my flight, I would receive a voucher. Thinking that was fine, I booked. When I had to cancel the trip, the website would not let me cancel it - although I did receive a voucher for $30 credit for my luggage that WON'T EVEN BE GOING! (Isn't that...
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Allegiant Airlines
Allegiant Lost another Loyal Customer Yesterday

We have been flying Allegiant since they opened their first flight out of Greensboro, NC. We loved this airline. Have not been happy recently, as they charge for every little thing. Accepting this, we booked our recent flight, and followed their baggage charge protocol and to save $$ we paid for our "CARRY-ON" bags upon check in of our outbound flight. Printed our boarding passes and off we went last Thursday to Tampa/St. Pete. Easy, no problem. In haste yesterday, we left my daughter's without...
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Allegiant Airlines
I will never fly Allegiant Air again!

I have nothing but ba things to say about allegiant and although I am an avid follower of "if you don't have anything nice to say, then don't say anything at all." But this is the third bad experience out of three with them. I have never had a flight that was on time or even remotely close to being on time. There is always a delay and the tend to not even notify you. You sit and wait until its 2 hours past your scheduled departure with no information at all. I had an issue with a departure date...
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Allegiant Airlines
Allegiant airlines!! NEVER AGAIN! Done giving them chances - Allegaint ai

I've had three negative experiences with allegiant and I keep thinking maybe it will get better, NOPE! from delays, maintenance problems,to water truck backing into our plane I am done! We were delayed 4 hrs for our departure flight to Vegas because of mechanical issues. The flight gets to Vegas at 1am no biggy cause the city never sleeps right? So our return flight was scheduled for 530 but told to be there by 4 to get threw security. At 4:30 when our flight should be loading I decide to check...
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Allegiant Airlines
Terrible Customer Service!

Had an issue with my flight. Flight was supposed to be "there and back" in a week but the dates were mixed up during booking online and airline would not fix without us paying for a new flight. cost us another $380 payed twice basically to get back home. Even though they had many seats available on the date we needed to come back they refused. The take advantage of their customers. It's all about the money instead of customer service. Please....if you want an airline that truly has the...
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Allegiant Airlines
Allegiant Airlines - FAIL!

Gate agent allowed drunk irate man to board plane. He had caused such a stir in the gate area. Of all the luck, he took MY seat...the seat I had paid $17 extra for! Well, Mr. Drunk Irate proceeded to flip out when I asked him if he was possibly in the wrong seat. He cursed, screamed and attempted to hit me. The wimpy flight attendants did nothing but quietly ask me to step aside (for 15 - 20 minutes) until everyone had boarded, so that they could find me a crappy seat. You cannot reach this...
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Allegiant Airlines
Money making scam

Alligiant Air is the one airline I will not fly again. I did not pay to book seats and so they pre-select your seats for you. I went in this morning to review check in and say that the whole side of the plane was available but that they pre-selected different rows for my minor daughter and I. What a load of crap. This is a money scam. I had to pay to get seats together. I didn't pre book seats as I really am not fussy where I sit, back, middle, front, doesn't matter but to have them book a...
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Allegiant Airlines
Unbelievable

I had a bad feeling about this airline when booking. Dealing with family emergency 36 hours before departure. Went to my account online and tried to cancel but the system would not allow me to do so! I used three different computers and was kicked off the site each time I selected the option to cancel my reservation. So, I called customer service and gave up after 45 minutes. I thought there had to be a problem with the phone system! I used the chat service and the rep said for me to call back...
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Allegiant Airlines
Allegiant-HORRIBLE!!!!! DON'T FLY THEM!

I will tell you that I will NEVER fly Allegiant Airlines and would never recommend them! I made reservations to attend a funeral and then the date changed as well as my doctor scheduled me for a medical procedure. I called Allegiant the day after and 2 days after and was on hold for 30 min each time and didn't get through! I then called the 3rd day and was hold for 1 hour! They have NO medical exceptions and you can't talk to a manager. I even tried to chat on their site twice and it didn't...
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Allegiant Airlines
All around terrible business

Misleading and downright dishonest material on website. They say on their website that it is "simple and easy to change reservations online". It is a blatant lie, there is no way to do anything except view your ill advised reservation. So you must call the Customer "service". I spent an hour on hold and was then charged a gratuitous $50 to merely change the name on a reservation. They are not worth the seemingly cheap tickets I promise....
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Allegiant Airlines
iPhone Hotline App Review: Absolutely Horrible Customer Service

This company's customer service is absolutely the worst I have ever dealt with. The only way to complain is in writing via email or letter. They respond via email it will be resolved within 60 days. The actual process takes more than 80days of which noone ever contacts you to speak to you. Their customer service representatives( who apparently dont have a supervisor) give you different and misleading information everytime you call, which speaks to VERY poor training.The end result is I have...
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