A&E Factory Service | Found 188 reviews / complaints

A&E Factory Service
A&E Factory Service is fraudulent and deceptive company

I had a very bad experience with A&E factory service. My whirlpool clothes washer did not work, thus I called whirlpool customer service and they scheduled A&E customer service for me, But it is just the beginning of my nightmare. First time, a guy came and checked my washer, then he said that he needed to order gasket to repair and then scheduled a service 10 days back. Also he charged me $200 on it. I paid $129 with credit card already. Next time, another guy came and checked the...
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A&E Factory Service
A & E Factory Service, Sears Factory Service STAY AWAY! Worst company EVER

KitchenAid fridge stopped working a month ago-right before Thanksgiving. Called our local nice repairman who came out immediately. Verdict: needs new compressor. Unfortunately the nice repairman didn't/couldn't work for warranty repair so we had to call Sears/ A&E. 1st AE tech visit: "don't tell ME it needs a new compressor, I'll decide for myself" (3 hours later:) "it's a leak, I'll inject dye to find it, wait 24 hrs" 2nd AE visit: no show 3rd AE visit: (16 days later, different tech) " I...
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A&E Factory Service
A&E Factory Dis-Serve: Providing you with excuses, apologies and no repairs!

My brand new condo in Miami, FL had a washer/dryer unit in the closet. Within 3 years of closing, the Maytag 4.0 cu. Ft. Neptune Electric Dryer stopped working. I had my tenant provide me with the service number on the serial tag and called for repairs. Here's the timeline as it played out: 12/06/10 - called to have a technician come to fix the unit, scheduled for 12/14 between 8-12 12/14/10 - no show at 12, tenant called and found out that parts had not been ordered for repair yet -...
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A&E Factory Service
Bait and Switch?? Overcharge for 10 minutes of work, or lack there of!

Service call for a clothes dryer that did not heat up. The tech. arrived, his heat probe did not work properly. He said he had to look at the rear of the machine, but can't move it out. I just had shoulder surgery and had to move it out, he refused to help! He indicated that the Lint Indicatoe System had to be replaced (cost $163.00). I said OK go for it. Then he said the machine vents to the bottom of the house, not to the rear of the house, I said correct. He said it must be clogged under the...
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A&E Factory Service
Bad Service California

I have a Maytag Neptune washing machine. Early on after purchase I had many problems with the machine. Because of that I purchased the extended warranty and have done so for several years. Recently the washing machine became louder and louder during the spin cycle to the point where my whole family was complaining about it. The washer was washing clothes okay, just sounded like a jet engine. I called Maytag warranty service and they dispatched A&E Factory service. I had to wait a week or so...
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A&E Factory Service
Ripoff no follow up, poor customer care, expensive, non-caring, a rip-off case lost in the shuffle.

I contacted A&E through Frigidaire's web site because my refrigerator's icemaker was making a noise. The tech came out and pulled out the frig and stated that it needed a tube that had a small hole in it. The inital visit was $55 and the part would be $100. I ok'd the order and wrote a check for $155 that was cashed the next day. The part was shipped to my house within 3 days but the tech did not let us know when he was coming back. After 2 weeks he called me on and let me know he would be...
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A&E Factory Service
Sears Home Services Failed Repair, Failed Warranty Service, Failed Service Appointment, Lies from Phone Reps

Home refrigerator repair serviced on 12/20/2012 failed within 3 weeks. Called phone number on receipt to arrange warranty repair, rep refused to schedule appointment for 2 days. In the meantime my food spoils. Asked to speak to supervisor, was given same runaround. Called number on original serviceman's business card; same story from original call taker and "supervisor". Filled out request on company website, and called the different number there. Same procedure; original call taker and...
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A&E Factory Service
A E Factory Service Blames everything but the appliance, fails to fix problem Internet

Brand new kitchen (new sink, drain, dishwasher, hoses, etc). The dishwasher isn't fully draining midcycle, leaving dirty water to "wash" the dishes, standing water in the bottom of the dishwasher at the end of each wash. So Whirlpool sends out A&E Factory Service. The first guy they send claims it's that the drain isn't big enough. My contractor calls bullshit, he's installed the same size in hundreds of other houses and not had this problem. But I indulge A&E and install the largest...
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A&E Factory Service
Rip off Labor Charges! Nationwide

We called A&E to repair our refrigerator since they were listed on the Whirlpool website. We were told when we scheduled the appointment that there would be a disgnosis charge of $65.00. When the repairman arrived, we had the refrigerator pulled out and my husband had the back off of it. The repairman made his diagnois of a broken relay switch within five minutes. He told us what the problem was and then started to go out to the truck to get the part. At that point my husband asked him what...
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A&E Factory Service
Rips customers off

My family's refrigerator was not working. So I contacted A&E Factory Service. First time A&E Factory Service technician came out was on August 23, 2008, Saturday. Technician started diagnosing the problem and said that the total would be $345.28 (which includes $75 diagnostic fee) to have refrigerator to work. I figured that by paying that amount of money for repair, the refrigerator would work again as it used to be. So I agreed to that estimate and the technician replaced an adaptive...
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A&E Factory Service
Sears Home Repair A&E Factory Service - Sears Home Repair Scam

Our 20HP Sears riding lawn tractor needed service. It was running rough, so I replaced the plugs, air filter, fuel filter, oil and oil filter. Still ran rough so was pretty sure it needed to have the carburetor cleaned and adjusted. Called Sears Home Repair and they scheduled an appointment for a tech to come to our home. We told them we thought it was probably the carburetor that needed cleaning. An A & E Factory Service truck pulls up and said he's here to repair the lawn tractor. He...
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A&E Factory Service
Beware - Incompetent employees Henderson Nevada

On June 3rd we had an A&E service tech come to our house to look at our Ice maker. It was no longer making ice. He stated it was a very common problem with Amana icemakers and he was surprised it lasted 8 years. We agreed to the replacement cost of $393 for parts & labor. He had the part on his truck so it was replaced. The next day - still no ice. So we called and had the same tech return on June 5th. This time he stated the Solenoid valve was also dead and needed to be replaced. This...
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A&E Factory Service
Careless scheduling, incompetent repairmen, rude call center staff, incapable...

This national service just fails, flops constantly. Makes appointments that are not kept. Sends repairers without skills. Then makes new appointments, repeat same several times. Orders parts, then fails to use them. Bills excessively for work not done. Incapable of completing repairs. Repair work never guaranteed. Rude call center does not care if you get help or not. Will lie to you about supervisors at lunch, managers at lunch, no one around who can help or take a complaint. Appliances fail...
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A&E Factory Service
Failed to Honor Contractual Obligations

In September of 2007 my 5 year old Maytag Plus side-by-side refrigerator that I purchased locally from Sears failed to cool the contents inside even when set to the coldest setting. I called Sears looking for a service repair company and was referred me to Maytag who referred me to A&E Factory Service. The tech came out 3 days after I placed my call. Diagnosed the problem and said he would have to order parts and that he would be back the following week. He came back, replaced the parts at...
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A&E Factory Service
SA&E Factory Service Majorly Overcharged

Our Admiral freezer door kept popping open. We called the warranty phone number in our manual and the CSR said it was probably the gasket - although the refrigerator is less than 2 years old. She said the service call would be $65 and she could have a tech out the next day. A&E Factory Service handles the service calls for Admiral. When the tech arrived he could not duplicate the problem and thought that the drawer in the bottom of the freezer might be causing the problem. (Apparently it...
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A&E Factory Service
Haier Dryer factory service call. $199 for a part under warranty that I fixed myself in 5 minutes

I am offering this complaint to try and warn people that A&E Factory service is the most incompetent company I have ever dealt with. They are very devious and will rip you off without looking back. Here is a quick summary of my experience. June 8th, service rep came to my home to see what the problem is with my Haier Dryer. Appointment was set for between 8-5, service guy shows up at 4:30. I explain to the rep that the dryer works fine, it just does not heat up anymore. Service guy says the...
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A&E Factory Service
Haier Dryer factory service call. $199 for a part under warranty that I fixed myself in 5 minutes

Hello, I am offering this complaint to try and warn people that A&E Factory service is the most incompetent company I have ever dealt with. They are very devious and will rip you off without looking back. Here is a quick summary of my experience. June 8th, service rep came to my home to see what the problem is with my Haier Dryer. Appointment was set for between 8-5, service guy shows up at 4:30. I explain to the rep that the dryer works fine, it just does not heat up anymore. Service guy...
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A&E Factory Service
Charged $183 for 5 minutes of labor !!!

My refrigerator stopped working so I called Whirlpool Customer service. They gave me an appointment with above company. The service tech came and asked me what was wrong. I told him it just stopped working, and was making a clicking noise. He said it was either the starter relay or the compressor. He checked the relay and found that it was burned out. He went out to his truck,plugged a new one on ,and it worked perfectly. He then attached the back plate and he was done. He said he felt bad...
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A&E Factory Service
No frigerator for weeks... St. Louis Missouri

The company that has been impossible to deal with is A&E factory service. They are the warranty company for Maytag, now Frigidare. I believe they may be a Sears company. Here is the story. Our Maytag Refrigerator is less than three years old and the compressor broke once last Fall and was fixed within a week. It broke on April 21 and I called the number on our Maytag Extended Warranty Plus certificate. I thought it would be easy since we were smart enough (so I thought) to have this extra...
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