City: Van Nuys | Found 2013 reviews / complaints

AuraVie.com

There was an add for free trial of their skin products that said need only pay $4.95 s & h. Paid that amount with my credit card on 7/24/13. However on 8/9/13 they did an unauthorized charge to my credit card for the amount of $97.88. When I called customer service, I was advised that it said the trial was for only 2 weeks. I kept on arguing with "Tray" in customer service so he put me on hold saying he needed to speak to his supervisor. Then came back saying that the products were on sale...
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AuraVie.com

I replied for a free trial offer for skin care products. I had to submit a payment of $4.95 for shipping. I received the sample product and thought I was done. 10 days later a charge for $97.88 appeared on my bank statement. When checking their website I discovered at least 550 others had wrote to complain about the same situation. A phone call to the company allowed me to cancel my account but so far no refund of the 97.88. Their site even describes the "free trial" scam!...
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Aurievie

They took money out of my checking without letting me know that they were going to, when I complained customer Service person was rude and talked over me,said they would only give me back $50.00 because I opened package . I received it to try I told her and she said sorry packages cant be opened for a full refund, you called to late, because I thought I had longer to try it. I thought I won package for the price of shipping through PCH.com.It said you won trials for these companys....
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AuraVie.com

I have never heard of this product, I never ordered anything regarding skin care period yet I received a box in the mail with 3 items I will not use never wanted and NEVER ordered! They supposedly billed my Visa per the packing slip. I tried calling but they close at 4:00 pm pacific time..I was 9 minutes late in calling. Please rectify this and have them trouble me NO MORE!!! Thank you! I will gladly return the product but will NOT pay postage or shipping to send it back and there is no return...
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AuraVie.com

Through the website Free4Seniors, I ordered a free sample of AuraVie skin care products. I was only to be charged for the shipping, $2.94. Very shortly a nicely packaged shipment arrived which contained three items - a cleanser, serum and moisturizer. The packing slip just showed what I was expecting - the minimal shipping charges. So, unfortunately now, I threw the packing slip out. Well, imagine my dismay when I see on my Discover bill this month a charge of an additional $97.88. I tried to...
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AuraVie.com

Total scam. Just started taking money out of my account. Returned product . No refund.totally dissatisfied with product and customer service. They said I returned product to late. I wasn't home didn't know the product was being sent! They state 100% satisfaction .. Except I guess if your dissatisfied!! Oh by the way order came in July I returned in August!! 30 days!!!...
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AuraVie.com

Received "free" offer of skin care products. No where could I find mention of a trial period in which my credit card would be charged $97.88 if the "free" products were not returned within a small time frame. There was no mention in the product packaging as well. I have since learned that I had to cancel my offer so as not to be charged for continuing shipments. Customer service did a "courtesy refund" of $25.00....
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AuraVie.com

0n 8/26/13, i Ordered free trial with 30 day risk free trial on ad, only pay s&h but when called rep, on 9/11 they said its only 10 day and was charged automatically for 48.30 on 09/09. The ad was misleading. This is not good practice. The product wasn't even good but paid for it not knowingly. This is a scam...
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Tummy Tuck Belt

I failed to cancel a subscription and wasn't aware of it until I received a package and statement that I was billed for it several days after the package arrived. I called immediately to complain and was told the subscription was cancelled but I just saw my credit card account online and see that I was billed again for 19.99 even after cancelling....
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Fidelity Locksmith

these guys were very slippery. The first quote to create a new key was $15 to $59. The so called "technician" had no card, no company vehcile and no name. His final price was $125 for 2 keys and fixing the deadbolt; He created 2 new locks but he only gave me one key and failed to fix the deadbolt. He advised me to "put WD40" on it . I complained to the company and they claimed they would "mail me a $25 gift certificate". I asked the repair man for a reciept and he claimed that my credit card...
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MSA30X

Ordered 1 set. they sent 2 instead. Total charges of 121.40. Called next day to tell them i only ordered 1 set, they said 2 were already processed. Tried to stop it but couldn't. Took to post office on Aug.22, 2013 to send back, with signature reguired, & insurance to protect myself. Total for all total is 135.44 for products & return postage. they r a real scam company. No more....
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AuraVie.com

Responded to what was supposed to be a free trial of a skin care product $2.95 for shipping and handling. At the bottom of their site, after several testimonials,was information about how after a 14 day trial you would automatically be enrolled in their program and charged $97.88. However, this part was not even seen at the time,since when I clicked on the offer tab I was redirected to the payment shipping info. A confirmation email made no mention of these terms. It was only after seeing a...
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MSA30X

The hearing aids are WORTHLESS. The company rips you off with shipping and handling charges. We returned them and they gave us credit for the hearing aids. But, they made money on the other charges. Our bill for the hearing aids was $59.90. And, they charged us $31.80 for shipping and handling. I complained in the beginning and they agreed to give me 7.95 credit for some of the shipping and handling. But, since this company is a rip off, I wish I had not ever called and ordered anything from...
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AuraVie.com

I ordered sample skin care products to AuraVie and received the package early June. Then, my credit card was charged $97.88 on June 18 by the unknown company "SKINSH." By contacting the credit card company, I got phone number of SKINSH and I found out it was the same company as AuraVie. When I called AuraVie, a customer rep told me that I agreed terms and conditions that I will continue subscribing products, by just ordering a sample shipment. If I want to have refund, I need to have a proof...
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AuraVie.com

I signed up for a "Free Trial Offer" and authorized them to withdraw from my Credit Card $4.95 for shipping and handling. Today I received a bill for $97.88. I called and disputed the charge and was told that I had signed up for a "auto ship program". In response they offered to refund $59.59 -- I'm sure hoping to get at least the $38.29 difference. This is probably the most blatant scam I have encountered....
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AuraVie.com

I ordered the AuraVie set for $4.95 then I was charged a few weeks later for another $97.88 meanwhile I never received the package. I've called many times to ask what I have to do in order to get my money back because it has been about 2 months now and I'm being told I will not get my money back and no refund policy exists the best they can do is refund half of my money. I told them that is unacceptable I want all of my money back & I'm not paying for a product I never received. I was told...
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