City: La Crescenta | Found 125 reviews / complaints

Emerald Lux. com

I was charged an unauthorized $114.95 to my credit card. I ordered a product at $4.95, as advertised...got the product, and now they are making unlawful charges. I want the money back immediately....am notifying my credit card company and will also be looking at any other charges to the card very carefully....
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Emerald Lux

I got a pop-up from EmeraldLux while I was on line and decided to try it. I figured it was cheap at first and would get more expensive when I needed refills. Like everyone else, I got hit for $114.95 instead of the $4.95 I thought it would cost. My bank will help me with a fraud report after the charge hits my account. I feel that this is pretty much outright theft. I don't know if this scam site will be helpful, but at least I can vent. EmeraldLux will be hearing from me tomorrow....
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Emerald Lux

The screen with terms and conditions flashed for a second. I was sure the purchase did not go through. However, it did and I was left with the product that I don't like and was charged $150. The slip in the package did not contain a word about continious charging of my credit card. Swindlers!!!!...
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sales@getemeraldlux.com

I was on line looking at a product at walgreens.A screen poped up and offered free eletronic cig just pay $4.95 shipping.I did that gave my debit card number they took out the $4.95 I was looking at my bank account today and they took out $114.95 I did not authorise that amount and I am pissed that is stealing and I want my money back NOW...
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Emerald Lux Electronic cigerette Company

I ordered this so called e-cigerette online. They sent me the product with the intent that it was a one time thing, pay shipping only of $4.95.They charged me the shipping and the price of $114.95, plus they keep sending me cartridges and still charging my debit card every month of $74.90. Now I went to their web site and everyone is saying that this is a scam. "I would like my money back"....
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Emerald Lux

I received an opportunity to get a risk free trial of their product. After the trial period, I noticed a $114.95 charge taken out of my account. I called them and told them I wanted to return the product UNOPENED, and they refusted to allow me to do that. They offered me $25.00 refund. After many calls, I never got a full refund and the only thing I could get them to do was to keep the product and to pay Thirty something dollars for the product and the balance was refunded to my account....
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Emerald Lux

Just like everyone else, they charged my account $114.95 and said it was on the website when I paid. I told her she was lying! I wouldn't have ordered it. I told her I wanted my money, she said the best she could do was offer me half, HALF!! I want all my money, so I'm disputing it with my bank. And to top it off, the damn things didn't work!!! Piece of (Inappropriate Content Removed). I'm going to let everyone know that this is a ripoff. Oh, be sure to contact your bank because mine was set up...
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Emerald Lux

took money out of my account and the trial peroid was not up.called them and was told trial peroid started the day i placed my order.how can the trial period start when i didn;t have it to try.also didn't know anything about the 114.00 nowhere did i see they was going to charge me that amount.this is nonething but a big scam.i hope someone shuts them down...
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Emerald Lux

I PAID 4.95 FOR A FREE TRIAL, THAN THEY TOOK 114.95 OUT OF MY CHECKING ACCOUNT, I HAVE NOT EVEN OPENED THE TRIAL PACKAGE. I CALLED AND THEY REFUSED TO REFUND MY MONEY, THIS COMPANY IS A SCAM, I FEEL I AM ENTITLED TO MY 114. 95 REFUNDED. ASAP PHONE NUMBER FOR EMERALDLUX IS 1888412-6086, THEY ALSO SAIS I WENT OVER THE TRIAL PERIOD, I DID NOT SEE ANYTHING ABOUT THAT. PLEASE CALL THEM FOR ME, TIMES ARE REALLY HARD RIGHT NOW, THANK YOU SUSAN...
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Emerald Lux

Same as others..Rachel Ray site gave this ad..it was not stated in any way I could read and understand that these additional charges would be made without authorization. Called and was told there was nothing he could do (Adam)..that he was the only employee...and he could not give me the boss/owner's name as he did not communicate with customers. I ask him to reverse the charges (15.00) charge also from TN RBN that he took credit for for "refills" not ordered..and he was rude..told me to "try"....
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Emerald Lux

Emerald Lux is the biggest scam going at this time on the internet. What happens is that you enter their website, the one with the 4.95 trial offer in the red box. It states that you will pay 4.95 for the trial offer and you have 2 weeks to try it out. What they dont tell you is that first of all the trial period starts the minute you order it. Not the minute you get it. Therefore by the time you receive it, you only have a week left on the trial period. If you do not know this, then you are...
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Emerald Lux

Ethical, not legal violations. Website is constructed so that people signing up for the "free" trial, do not see the terms and conditions. They are there, just not in a normally located area. The website was designed so that you will miss this. Later, a $114.95 charge will show up on your bank account. The product is shoddy at best. My charger caught fire. I had to extinguish flames inside my home. Thank goodness I was home. I've had many eCigarettes. This one is by far the biggest piece of...
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Emerald Lux

i ordered the cigarette on a trial basis and only paid shipping and handeling, two weeks later they charged my account 114.95 for the cigarette that doesn't even work. When I called and told them I didn't even receive cigarette until saturday and this past saturday would have been 2 weeks and I was calling today to get the money reimbursed into my account that I didn't authorize and that it wasn't working she said it was 2 weeks from order date not the day I received the product. How crazy is...
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Emerald Lux

On 10/23/2012, I ordered the kit from Emerald Lux. It was suppose to be free for shipping and handling of 4.95. I didn't see that in 2 weeks they were going to charge me an additional 114.95. I am pretty good at reading all the print and didn't see it. When I got my credit card bill, I was charge 9.95 instead of 4.95 and on 11/04/2012 I was charged 114.95. I finally got through on the phone with them and spoke to a lady who's name was Lola. She informed me that it was in the print and that was...
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