Address: 6200 Sprint Pkwy | Found 74 reviews / complaints

Sprint #O2 49

I had attempted to return a phone within the 14 day return period that was purchased without my authorization. I was sent away and told at that time that I needed the credit card that it was purchased with in order to complete the return. So I asked to exchange the phone with a smart phone that was listed at a similar price, this time they said they were out of that model and another I had selected. At this point I departed and I returned with the credit card the next day. Now I was then told...
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Sprint

In looking at different phone plans I determined Sprint had what I was looking for. I decided on a $29.99 200 minute plan. The sales rep signed me up and as I as looking over the contract I noticed that Sprint offered a 15% discount on plans for a military veteran. I inquired about it to the sales rep. He said to bring in my DD-214 and he would sign me up for the discount. I did this the following week and he submitted it. When I got home I received a e-mail from Sprint denying the discount....
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Sprint

When I moved I wanted to set up a new line of service. I was told that my current line could be merged with a family plan so that I would not have to cancel the first line and be penalized. I agreed and the joint account was set up. I no longer used the first line so all the minutes for that plan went to the new line. My bills were always very expensive but I was so busy that I just paid them. After almost a year, I looked into it and the representative noticed that the family plan had been...
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Sprint

For the last 18 months, I have been paying over $250/mo ($3,000/year) for wireless service which Sprint has failed to provide. My home has NO service so Sprint sent me an Airwave (repeater) which boosts my cell coverage as long as I pay $100/mo for DSL at home. I was stranded at Ontario International Airport because Sprint had 5 bars 3G indicated on my iPhone, however, there was no service for texts, phone calls, and any data service. Sprint told me to call ##UPDATE#, but 9 out of 10 times, I...
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Sprint

on march 25,2013 I upgraded to iphone 4s 16gb i paid my next month bill early 100.29 plus early upgrade fee of 125.00 plus the amount of the phone 109.24 now may 4 th 2013 my bill of 178.00 is due i call to make payment arrangement and bill was 284.00 no one could explian why then i was told i didnt pay 125.00 fee when i would have never got my phone if i didnt pay the fee of 125.00 plus i paid my april bill with no noticed of this issue now sprint want 284.00 when i know i paid and they know...
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Sprint Celular Phones

last april my wife purchase me the 4g top of the line cell phone and only enjoy for 5 days and i tuked to the store were i buyed at rockville pike they tolme that the liqued face wass broked and since have insuras wich pay 8 dolares per month call the insuras they sayed that i ned to send $100. and may be more the themage of the phone was to severe I wander hou this hapen only in 5 days I wass so futstreday also I have anoter phone spring sthil chargin mefor 2phones my Account# (Personal...
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Sprint

I took my phone in because I was having trouble with it holding a charge and dropping calls. I was told that they are having trouble with Galaxy 2, but I was never notified regarding problems with this phone. I have had this phone less than 1 year and I have had nothing but problems with this phone. I have called on several occasions but I always get the run around. I was told that they have been having trouble with this phone for about 3 to 4 months that it doesn't register well with their...
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Sprint

I have been having problems with sending and receiving texts on my phone since 1/26/13. They have been crediting me the fee every month but have not fixed the problem to date. I have spoken to several people who have sprint and they tell me they are not having any problems with this situation at all. I was contacted by Nick from Corporate on 2/20 and told him when it works it sends me responses to my phone up to 10 times from 2 and three days before or repeats response numerous times all hours...
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Sprint Phone Company

I am making a complaint against sprint, let me start out by saying I have been with this company for over ten years or more, I feel that are treating me as a value cosumer.I complaint is that I feel that they are trying to over pay me. Like I said I have been with them for over ten year, and never miss a payment, I started out with 3,000 mins with three phone on my lines. Sprint keep calling me stating that I should down grade, because I wasn't using my mins. So I down graded to 15,00 mins mind...
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Sprint

i lost my cell phone.i called sprint to shut of my phone and cancel my service.they asked for my 6 to 10 diget pin no.said i did not have a 6 to 10 no.i offered to give my account no.they said that was no good and they could not help me.i said i would not pay for any charges after loosing the phone.they said i could go to a sprint corporate store and show my id. the nearest store is 35 miles away and i have no way to get there.iasked to talk to a supervisor.the woman said she was busy and would...
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Sprint Company

I tried the home phone service, since I've been a customer for many years. The service was not working the way it should. After going to the office many times and trying two modules, i decided to stop that service and continue with my other three services. My sprint representative also spoke to customer service on my behalf. The company still wants to charge me the early cancellation fee for a service they could not provide. If I have to go to court for this issue, I will request to cancel all...
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Sprint Nextel Corporation
Bad service, poor service, no service

Just a word to the wise. We've had Sprint Nextel IDEN service for years. We've had nothing but TROUBLE with them. Lousy, horrible, lackluster service. They must have hundreds of pages of notes in regards to phone calls from us, as do we as we make notes every time we communicate with them. Now, they are getting rid of IDEN and we will have phones that we paid good money for that will not be of any use come June of 2013, they will make nice paperweights. They have offered us new phones at no...
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Sprint

I was shopping around for cheaper cell phone service. I am disabled on fixed income & needed to cut expenses. Sprint's rep told me before changing my service I would save close to $100 by switching over. I asked what would my bill run a month because I budjet this kind of stuff in. I was told no more than $160 it was all a lie, now my bill is $190, which is no different than my previous provider T-mobile. & I'm not saving close to $100! I paid 1st months bill of $82 still thinking my...
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Sprint

I had my credit card used by someone I contacted them to warn them and they told me they would stop the payment. Well they lied abs charged my account anyway. Then when I called then back they could careless about it. Yes called my card issuer but to no avail. Sprint could careless and it took hours to try something. I had to finally give up and I believe that was their goal. They know the process will frustrate you. After a week of holds for hours and the play off I had to give up....
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Sprint

Sprint will not allow me to add my CDMA Iphone 3 to my contract. I have tried 4 different stores. Only because it is a AT&T phone. Ifeel that this is a un-writen plan to make me buy a new phone from Sprint. I did infrom the that the FCC law said that it must be transferable to any carrier. They tell me that is not true. Harry Wilson (Personal Info Removed)...
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Sprint

Bought a tablet made by Samsung through Sprint about 8 months ago. Started calling Samsung technical support in second month of ownership with freezing problem. After talking to support for several months and doing everything told to do they finally requested I mail it into them. I did that 3 separate times and tablet is still freezing. Also I am paying Sprint for air time that I never get to use and have a 2 yr. contract on this. Sprint says because I did not purchase the extra warranty with...
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Sprint Cell Phone Services

Nothing but problems with my sprint service. I am losing business income and have had to purchase another phone and service for that phone to carry perform my business. I have many dropped calls, calls not calling out, people cant hear me on the other end, poor reception, can only hear every other word the person is saying. Have called many, many times and they tell me its because they are updating their towers. The reception has been bad since I got the service and the rest of the problems...
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Sprint

Money and dates flexible, overbilling on monthly family plan. Sprint changed the terms of the contract (2 yr) without telling me. I had not looked closely at my bill, as I would add and remove hot spot and other things. When my EVO failed, due to faulty charging connection on phone, they told me I could buy out my contract (had about a week or two) I was happy to do that as it was my only phone. The rep on the phone also advised me since I was such a good customer he would give me 3 months free...
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