Address: 48 N. Rainbow Blvd. , Suite #4371 | Found 157 reviews / complaints

Saphire E-Cigarette

I too was scammed by Saphire. Original price was $4.97. They sent the wrong flavor and I sent the kit back and they still say they haven't received it. They said they would settle for $70 and we would have it back in the account no later than July 16, 2013; that they were having issues with their computer on refunding electronically. I have called and called; now we are into September and still no refund. I'm extremely upset over this!...
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Saphire E-Cigarette

An order was placed for the free trial and then later our card was charged $65.00. I spoke with this company and they said as long as we returned the item to them they would refund this money to our card. I sent the item back and they recieved this and issued a refund on aug 12, 2013 according to the email I got. It is now aug 30, 2013 and we still haven't recieved a refund. I called the customer support number from the email and this was for an entirely different company who knew nothing about...
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Sapphire E-Cig Co.

I was sent an email about Sapphire e-cig offering this for just the cost of shipping $4.97.. The order came in 3 days but on day 10 I noticed over $100.00 taken from my acct. I called the co. and was told to send product back for a complete refund .. I in no way trusted these people so I packed the return with one of my bank representatives & took pictures.. Weeks went by, no refund.. So I call the company and was told I didn't receive my refund because part of the product was missing......
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Saphire E-Cigarette

I tried to cancel after the first shipment. The contact number on my statement would never go through. I finally got through and was told to return the shipments and I would receive my refund for the shipments. I have waited for a couple months now and still haven't seen anything returned to my account....
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Saphire E-Cigarette

I ordered the saphire e-cigarettes trial for $4.95. It shipped on june 10th. My bank account was billed $99.67 on June 18th! I'm going to the bank today to see if I can block any further withdrawals from this company. I have tried calling the customer care line with no success. I will continue to try to reach them....
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Saphire E-Cigarette

I ordered the "free" e-cigarette and paid the $4.95 shipping charge. Two weeks after that I was charged $99.67, two weeks after that another $64.72 for refills I did not want nor order, and another $64.72 again for more refills. I could not reach anyone to discontinue the refills and return the order. Originally, I just had an address of PQ Distribution Center, 60 Belamose Ave., Rocky Hill, CT 06067-3773. Today, I finally reached someone and received a return authorization number, but only for...
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Saphire E-Cigarette

I sent in a request fro their "trial offer". They later automatically charged my credit card with $97.67. Then ten days later they again charged me $97.67. I called the company and lady says I could get a partial refund if I returned the trial kit. But since I used all five of the samples she said I would be charged for those at $12.00 each. A ridiculous amount. I contacted my credit card company to dispute the charges. After reading your report, it is obvious to me this is a "scam"...
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Saphire E-Cigarette

I also ordered the trial for 4.95. there was nothing on the page about additional charges or recurring charges. When I went to my bank somehow they managed to talk to someone at the company though i have tried many times and only get an answering machine. They claim we agreed to the 99.67 so we are out that money....
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Saphire E-Cigarette

I ordered the free trial that costed me 4.95 to try out their electronic cigarette. It said nothing about an insurance policy they billed me for at the price of 99.67 nor did they say on their webpage they would be charging me every month after 67.00 dollars for refills. This is a baiting system in hopes the person that likes the product won't care about these hidden charges. They lost me for a customer forever. These people need to get their act together and stop being dishonest like that. Now...
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Saphire E-Cigarette

I ordered the same thing as well but it DOES state there's a $4.95 S/H charge. It's a two-week trial. If you like it & want to keep it, they'll charge you $99.67 for the starter kit. Then, it's $67 a month for the refills. I saw & read it plain as day unless they changed it recently. Reason I'm returning it, is because I'm allergic to it somehow. I'm not allergic to anything & apparently, there's something in it that's causing my tongue to blister & turn red. It was painful!...
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Saphire E-Cigarette

I purchased a starter kit on 06-01-2013. It was advertized as a special promotion starter kit. There was never a mention of any more charges due. Especially not $99.67. If that were the case, I would never have bought it. Am going to contact my bank and have the charges reversed if I can. Thanks...
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Saphire E-Cigarette

I've had the same problem as the rest of the complaints against Saphire, except to add they billed me in duplicate the following month!! ***Also, PLEASE BE AWARE if you don't contact them they will send you refills EVERY MONTH at the cost of almost $70!!!!!! However don't give up just yet...they are accepting my return (which I am doing today!). They will take FOREVER to answer the phone but it WILL GET ANSWERED. I was pi$$'d off and am totally OCD and wasn't going to put that phone down even...
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Saphire E-Cigarette

On 5/13 I accepted an offer for a TRIAL pkg of e-cigs which was rec'd in a timely manner. My credit card statement was billed $4.95 on 05/17; -less than 2 weeks later-on 05/28- I was billed another $99.67!! Company rep states return policy is w/i 30 days -this is NOT clearly advertised anywhere in their advertisement and I did not agree to pay further charges. This is a SCAM!!!!!!!!...
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Saphire E-Cigarette

I purchased the $4.95 trial starter and they then charged me 99.97 14 days later. I never joined any club! I went to the website weekly consumerweeklytipz.com to order these,not on their website. They then charged me 99.97 less than 14 days later. No where on this site did I authorize this charge...
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