Address: 2230 East Imperial Highway | Found 225 reviews / complaints

Direct TV

Ordered DTV last year when they had a "special offer" I had had DTV years ago when Verizon and DTV has a combined offer. I had no problem with them at that time and only switched because FIOS came into my area. When I signed up, I got the Whole Home DVR. The advertised rate was much less than I ended up with due to the fine print, but what got me was that the interruptions in service were much greater than previous and the DVR not only stopped recordings hows for no reason but the extra unit...
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DirecTV
DirecTV Equipment Return Scam

After closing and canceling our DirecTV service in July, we were sent a box by FedEx Ground which contained a prepaid USPS return label. Our DirecTV equipment was carefully packed and dropped off in July at our local post office and returned using DirecTV's USPS return label. On August 6, 2011, our account was charged $401.74 by DirecTV. Upon calling DirecTV, they claimed that our equipment was never returned and they refused to refund our account or try to locate the returned equipment. Since...
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DirecTV, Inc.
URINATED on floor; charged for "free" installation; why DirecTV has an "F" rating with BBB!

Why does DirecTV have an "F" rating with the BBB? Go to BBB.org and search DirecTV of El Segundo, CA and you can see the failure report for DirecTV for yourself! Why is DirecTV rated at the absolute lowest possible rating, an "F"? I will tell give you a few examples of why! First off, the account is in my commonlaw wife's name. My phone number was associated with the acount, since I pay the bills. So, her name is on the account, but my checks paty the bills. We called to re-activate our account...
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DIRECT TV
Violates FDCPA Privacy laws

On June 1st, 2010 at approximately 4pm I called Directv to speak with a representative to inquire about the scheduled installation for the same day. I was informed by the rep that the order was canceled due to past due balance on previous account at residence in the name of David Goodwin. The rep asked if I knew David Goodwin and I said "Yes. Why?" The rep stated that He owed $354.00, and that until this is paid I (Richard Goodwin) would not be able to open New account per Directv policy. I...
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Directv
Stole my disability check for my nephews account

Fraud investigations have been opened in 20 states and a consumer law firm for the United States have began a Perceptive Business Practice Lawsuit and investigating Fraud I never had a account but 8 months ago i paid my nephews bill with my card and jan 29 at 10:05 they stole my disability check backed down the amount till it took it all 857.94 thats wrong and im doing everything possible to warn America about the thieves Search Google you won't believe it 25,813 complaints at one location Dish...
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Direct T.V.
Total rip off not worth the money poor customer service does not stand behind their word and has no integrity

We have been dealing with a situation for almost three months with Direct T.V. We have been a Direct T.V. customer for just over a year now and had good service until we moved from Georgia to Iowa. We were excited to find out that they offered a one time fee move package that allowed us to not take down our existing satellite dishes. The problems began when we called in to get our TV. service transferred to our home in Iowa. We called into Direct T.V. a week before we moved out of the state of...
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Directv
They failed to provide adequate service and are now threatening to cut me off!

I have been a premium customer of Direct TV for over 4 years. In that time, I have never been late on a bill. Last October I began using their high definition equipment. I began having reception problems that prevented me from watching most satellite programs. Their local maintenance team, Aerosat, came to my house on several occasions, which cost me a lot of time and aggravation. They were not able to resolve any of the issues. I was given credits to my account by a couple of customer service...
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Directv
Fraudulent Billing Central Billing Fraud, Dishonesty, No Accountability Ripoff California

I signed up for a programming package in late March. I was told the bill would be approx. $76/month plus 4 installments of $39.99 for MLB Extra Innings with free installation and shipping. My credit card was billed the shipping for the equipment which I did not dispute. My 1st month's bill was at least $30.00 more than it was supposed to be. They billed me for receiver lease (which was not part of the $76). They billed me $24.00 for HBO/Cinemax (which was supposed to be free for 3 months). I...
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Direct Tv
Never accepted payments

moved from floirda to california, paid my bill that was due when i got the service hooked up out here plus was charged for two months that we had no service when we was moving, then when i do make the payments directly to the direct tv website they never honored the payments and now they want me to pay for four months that i know i made payments on cause they are saying my account is over due and if not paid the 10th my services will be interrupted. plus they are saying that we have to pay for...
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DIRECTV
Offered upgrade for $9 a month but my next bill was $45.91 higher than the previous one

During the second month of my service with DIRCTV I received an unsolicited sales call from a DIRECTV sales rep offering to upgrade my existing "Entertainment" package to "Choice" package for only $9 a month and extend my free premium channels for three months. I asked her several times to confirm this amount and the lady repeated and confirmed this amount every time so I finally agreed because the "Choice" package included the Science Channel which I like to watch... My first two bills were...
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DirecTV
Billing Issues/ Not Honoring Prices that were given to get me back as a custome

My Bill is never right. I am tired of calling monthly and wasting an hour of my time. Fix my bill to what was agreed to when I signed back up with you or release me from my contract. Its ridiculous that a customer has to call on a monthly basis and that you have it logged and see that I'm not being charged correctly but yet your customer service reps cant fix the problem long term.....I have recently spoke to a rep named John ID#100586644 who kept me on the phone over an hour and promised me I...
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Direct TV

I cancelled direct tv services in May 2013 when they wanted me to pay them another payment before my payment was due. I asked for boxes to return their equipment twice..still haven't received those boxes. I have called the twice to resolve this matter but still no resolution. One of the representative got mad when i asked to speak to her supervisor ans transferred me around the country. I shouldn't have to pay for services I cancelled. Give me my money back and stop taking unauthorized payments...
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Direct TV
Misleading and deceptive package price quotations

I enrolled with Direct TV and was quoted a price that involved rebates over a two year period. I was quoted a price that was supposed to be locked in using the rebates if I signed a two year agreement. I accepted the offer and agreed to a two year term. I was sent an email to confirm my rebate. I clicked on the tab, and received a message that there were no rebates available. One minute letter exactly, I received another e-mail asking me to confirm my rebate offer. I clicked on the tab again,...
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DirecTV
Fraud theft deception

In April, I had signed up for service with DirecTV for a promotional rate that they were offering on their website. After 3 months had gone by, I was reviewing my credit card statement and saw that I was being overcharged. After speaking with DirecTV they had said that they were not going to honor the original rate because of some paperwork that I had failed to send in (which was never sent to me). After spending hours with them on the phone I told DirecTV that I was going to be disputing the...
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DirecTV, Inc
Shady business practice, Their policy to not refund money, no money back guarantee, buyer beware when purchasing recievers as DirecTV will send out older models with older techology, yet charge full price

I am a long time DirecTV customer and opted to get a new LED LCD TV. I upgraded my existing DVR to an HD DVR for $199. I have not had issues in the past until this HD DVR experience. I purchased the HD DVR online 12/10. DirecTV typically sends out their receivers by FedEX. I checked my online order and it was listed as completed. I called the DirecTV customer service line and was told that the unit was on back order. I asked why I was never told this whether by phone or email and the online...
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DirecTV
Deceptive Advertising, Unauthorized Addition of Services, Refusal to Remove Charges: 6 months free, NFL ticket

For years I had been with Adelphia, then Comcast. Last summer the AT&T agent pitched a DirecTV offer and I also received a postcard. The offer was to switch to DirecTV,with free installation and equipment and 6 months of the NFL ticket. After 5 months I called DirecTV and told the agent I didn't want the NFL ticket anymore; I wanted to keep my charges at about $60 per month, what it had been with Comcast. The agent told me to go online to the change the package, which I did. The Choice...
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DIRECT T.V. REBATE RIPOFFS
DIRECT T.V., Direct TV, DirecTV REBATE RIPOFFS Rebate deception

Direct TV in 2009 and so far 2010 hold the most complaints for any company online. In November 2009 I was contacted by sales for Direct TV. The representative explained that I would receive a $100 Visa rebate 10-12 weeks after my account was activated to reimburse me for the "set up" fees. In December I contacted them about an unauthorized charge on my CC. They apologized, reimbursed me for the charge and remove the funding source from my account. From Jan-April I contacted them every month...
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DIRECTTV, Inc.
Directv Misleading & False Sales Statements Made by Sells Reps El Segundo

I called in to check with service and confirmed with the sales representative that they do provide FearNet as part of their OnDemand service. I also confirmed that their OnDemand service does not require an internet connection per the sales sells rep. When I called back again later I confirmed again with the different sales rep who confirmed the same information and signed up. When I actually had the service installed I found out that none of that was actually true. So I called into the...
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DIRECT TV
Direct TV is a total scam!

Yup, I'm another lucky person to have been ripped off by Direct TV. They signed me up for an 18 month contract that I didn't agree to. Now I'm stuck paying them for services I'm not even using (we switched to cable out of disgust). I've read hundreds of reports of Direct TV ripping people off and taking money out of bank accounts. What I haven't seen is anyone who has actually had success getting out of a contract with this horrible company or getting the money back that was taken out of a bank...
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DIRECT TV
Stay Away From This Company

Direct TV is a ripoff.I recently moved to a rental property where the landlord does not allow a satellite dish to be installed on the roof-top.The installers came out to the address and stated that that was the only place it could be installed, so we had to cancel the account due to the landlords rules. I talked with customer service, who in short told me that I would be charged a cancellation fee of up to $300.I told them that because the landlord will not allow the installation on the roof,...
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