Address: 2162 West Grove Parkway, Suite 150 | Found 16 reviews / complaints

OneGreatFamily.com

I received an automatic renewal from OGF, that should not have happened for $99.95. The email address they had on me was cancelled in 2005. When trying to contact them, I keep getting the message to leave a message and someone will call me in 24 hours. So far, no one has called in the last 96 hours. There is just no way to contact them, and receive confirmation of a credit due me....
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OneGreatFamily.com

I signed up for a 7 day FREE trial...I just looked at my bank statement and there were 2 charges on there...one for $79.95 and one for $19.95. The contact us button isn't even taking my user name and password and I want to cancel. Now the charge will go through my bank because One Great Family is closed already...Dont sign up for this......
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OneGreatFamily.com

i made an account with recordsbase. i didnt like it so i cancelled within the free trial period. then when i look at my bank statement a few days later. i noticed a charge of 59.88 pending on my account. I never put down no type of card info on this site. www.onegreatfamily.com and i have been calling the company to only be lead to voicemail. please help. I have been robbed and lied too. I HAVE BEEN SCAMMED!...
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OneGreatFamily.com

OneGreatFamily offers to link gedcom genealogies. To sign up for the 7 day free trial you have to give a valid credit card number. They claim they have a cancellation process but in practice it does not work. Effectively it is an ongoing scam. They did acknowledge my cancel request on 31 Mar 2010 with “press on this link to finalize the request”. This lead to advice to phone the Billing Dept (in USA Mountain Time business hours). This was appears contra to their FAQ #7 where, for non-North...
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Inf*OneGreatFamily.com

RIPOFF - it charged my account when it clearly says free trial and then if you are not satisfied you can cancel - WHICH I DID! But it still charged my card a week after I canceled. I want my money back as it did NOT help me in what I was searching for and the promises the website make are FALSE!!!!...
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OneGreatFamily.com

debit card charge of £52.75 discovered on bank statement although I had cancelled my membership. Itried telephoning my complaint but tel. no. wasnot recognised. Asrequested on wb site I sent an email.They promise to reply within 24hours but so far i have had no reply....
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OneGreatFamily.com

I have never heard of this company before. I just happened to glance down my bank statement and saw the transaction from OneGreatFamily.com OGF. I will be having my bank do a force return on the payment, and if it happens again, legal action will be taken. It isn't that 14.95 is a great deal of money, but that it's an illegal action regardless of the amount. There is no chance that this was accidentally clicked as I only use one genealogy site period, and that's Ancestry. I would have no reason...
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One Great Family

I received an e-mail in 2010 asking if I wanted a free trial. To get it you have to enter credit card details so I used a pre pay card we have for holiday cash as it was empty. I decided the site was not up to much so cancelled. Then this year we went away on holiday and topped up the card and they stole the money from my account. I have e-mailed but the tone of my reply suggests I won't be getting my cash back....
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OneGreatFamily.com

As I was looking over my bank statement, I noticed an unauthorized charge for 79.95 from OneGreatFamily.com. I did not authorize this and due not wish to be a member of this group. I want you to return the 79.95 to my bank account ASAP!! I tried to call repeatedly with no results. Dorothy Bach...
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OneGreatFamily.com

As I was reviewing my bank statement, I noticed an unauthorized charge on my VISA card. I Called the number that was listed to cancel the transaction, but no one answered the phone. I have not been able to reach anyone to cancel. The charge of 79.95 was never authorized by me. I want my cash refund ASAP !!!! Dorothy L Bach...
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