Address: 209 Lower Richmond Road | Found 13 reviews / complaints

Atelier M London

I purchased 6 IPL sessions from Wowcher to use at Atelier-M, Putney and purchased another for £99 directly with the Salon. In Feb 2013, before my third visit (2nd session), I was called to be told that my next session was cancelled due to an “emergency”. I was asked to call back on Monday next week – no explanations given. I was calling the salon since then every day on a number of occasions desperately trying to get in touch with them but there was ever no reply. I even went there personally...
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Atelier M London

I booked 6 IPL treatments through groupon and after the first treatment was told that 6 would be enough for my face but may need one more top up. By the fourth treatment I was told I would need another 8. I paid a further £99 and had two more sessions - one of which I had to cancel on the day due to ill health and I offered proof from hospital but was told I had forfeited that session. When I turned up for the nxt session the salon was closed with a scrappy note on the door saying the salon was...
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Atelier M London

I paid £99.00 for six sessions of ipl, then lured into paying £400.00 extra for other areas of body. Staff always rude and rushed treatments, it's nothing but a scam business, I am deeply upset and do not know what to do. Warning never pay up front always see how the first offer deal goes. Meeta is an exceptionally rude Indian woman. Her boyfriend is never there to cut client's hair. While in the waiting area, an Australian client was also saying the same, she lost out of hundreds just like me....
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Atelier M London

I paid £99.00 for six sessions of ipl, then lured into paying £400.00 extra for other areas of body. Staff always rude and rushed treatments, it's nothing but a scam business, I am deeply upset and do not know what to do. Warning never pay up front always see how the first offer deal goes. Meeta is an exceptionally rude Indian woman. While in the waiting area, an Australian client was also saying the same, she lost out of hundreds just like me. I lost out on £500.00, I learnt the hard way....
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Atelier M London

This Salon owner Meeta offered me six IPL sessions and has only delivered one. She is a scam artist and is repeatedly taking money from people for treatments and then does not deliver!!! This is daylight robbery and I urge everyone who has been affected by her conduct to contact Wandsworth Council, Trading Standards and BBC Watchdog immediately. Meeta is you are reading this- and I hope you are! - you should be ashamed of yourself! Your treatment of your customers has been downright nasty and...
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Atelier M London

I purchased a Wowcher for £89 for 6 sessions of IPL at Atelier M and at my first session, they offered me an additional 6 sessions for another £150. I accepted and paid for this, but the next time I went there, they had stuck a sign on the door saying that it was closed for "urgent" matters. I have tried calling many times to rearrange, but did not get through. Finally, I went there and spoke to the shop owners next to them, who said that they hadn't been opened for weeks. I have since...
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Atelier M London

I paid Atelier M a few hundred pounds for a series of IPL treatments. Firstly - it didn't even work! Secondly, I received a phone call at 10pm the night before my last appointment in January saying that they had to cancel my appointment due to "urgent matters". The lady I spoke to was unable to tell me whether I would receive the rest of my treatments & told me to phone back in two weeks. After two weeks I phoned back. The number dialled through to what sounded like a fax machine, the salon...
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Atelier M London

I had voucher from one of the website for 6 sessions of IPL for 89 Pounds, I don't remember which website it was but I think Wowcher. On the second session I have been offered to buy extra 6 session for this sane price, but that time I refused. On 4th session I got offer 65 Ponds for 6 extra sessions. So I have bought on 20.11.2012 extra 6 session. Luckily I got all 6 sessions from my voucher but on 04.03.2012 I was supposed to have next appointment. In the evening on day before I got phone...
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Atelier M Richmond London

I arrived at Atelier M on Tuesday 18th February 2013 for an appointment to find the salon closed. There was a note on the door announcing that due to an urgent matter the salon was closed for the day. Since then I tried to call them everyday without any response. For IPL treatments we are required to pay for a course in advance and are offered 6 sessions. Have they gone out of business and stolen everyone's money? I hope someone can give me more info, Thanks...
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Atelier M Richmond UK

I had an appointment booked for 1045 hours today 25/02/2013 at Atelier M for IPL. I arrived early to find the Salon closed; shutters down and a note on the door stating "Sorry for inconvenience we are closed today due to urgent circumstances". I, like others having IPL treatment are advised to let the salon know 24 hours in advance of any cancellation otherwise we lose the session...so how then, can they get away with not calling the clients to let them know if THEY are cancelling your...
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Atelier M, Richmond, London

I arrived at Atelier M on Thursday 14th February 2013 for an appointment to find the shutters down and the salon locked up. There was a note on the door announcing that due to an urgent matter the salon was closed for the day. This is NOT true as there were several notes from other clients pushed through the shutter from three weeks ago. All with the same story! They arrived for an appointment to find the place closed and did not receive a call cancelling or rescheduling the appointment. For...
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