Direct TV
contract breach

I was quoted 89.00 a month for the first year and 109.00 a month for the second year from a floor manager. This service was to include the following; 300 channels, 3 movie premium channels for 3 months, NFL ticket, NFL ticket to go, a bundle package with AT&T, phone, and Internet. I spent 3 months calling mostly direct Tv pertaining to my bills that were not as per agreement from the floor manager on 3-way phone calls from AT&T to direct tv. Finally they were able to get the bill adjusted to almost the verbal contract agreement. Exhausted with every option taking except legal I was satisfied, I was told on a RECORDED 3-way phone call from AT&T by direct tv to call back at the end of the 1st 12 months and they would correct the next 12 months that lead into the 2 year agreement. I have called 3 times to speak to supervisors and I can't get anything adjusted the total bill is at 172.00 a month. I called AT&T and spoke to a supervisor and they were excellent in depleting my bundle package with direct tv and continuing to offer me the price that was offered in the first year for another year. After that phone call I had to call direct tv and downgrade my service to the lowest amount of basic service of 29.99 a month until this gets legally resolved.


Offender: Direct TV
Country: USA   State: All USA

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