AT&T U-verse
Alledged "Award Winning Service"

When AT&T installed our U-Verse system, they disconnected all my existing cabling so that I can no longer watch the same program in each room. They did this so they could install additional receivers. They did not explain that these receivers were part of a promotion that would expire. After the unknown promotion expired they want to charge me $7.00/receiver. Last year when this occurred, the representative simply said that he would extend the promotion and I would not need to pay for it. Now the promotion is expiring again and they want me to pay an addition $21.00 plus taxes to keep the receivers or return the receivers. I have no problem returning them, except that I would have to crawl through the attic after purchasing new cables to run to each room. This not only will cost me hundreds of dollars, but I would have to hire someone to do it, as I can no longer crawl through the attic to do it myself as in the past. I was on-hold for over 48 minutes today, only to be cut off. I was on hold again for over 30 minutes only to be told they had to transfer me to the right department. That department had to transfer me to another. I was told that they could not extend the promotion until Oct 6 when it expired in full and would have to call back again to go through the same as above. If they want to have me send the units back, then they need to run the cables as original.

Offender: AT&T U-verse
Country: USA   State: Florida

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