Costco
Lousy TV warranty

DON'T BUY TV'S FROM COSTCO. And if you make this mistake, don't rub salt in the wound by getting extended warranties. We got a 3-year warranty when purchasing TVs from Costco and using our American Express card. Electronics manager told us if there was any problems, they would send out a tech to repair the problem, and if it could not be repaired, they would replace it with a current model of equitable size/traits. We purchased 5 TV's (32"-55" flat panels) and had a problem with one of them. Called Costco's "Concierge Services (866-861-0450) and after nearly 30 minutes on the phone trying to "reset" the TV and being put on hold, were transferred to Costsco's 3rd party repair service. Their response? Take the TV over to a local shop they partner with (45 minute drive, in a dilapidated part of the city) and drop it off. We'd also get the pleasure of a second 1.5 hour round trip to pick up the TV in a few weeks.

Moral of the story: DON'T BUY YOUR TV'S FROM COSTCO


Offender: Costco
Country: USA   State: Ohio   City: Columbus

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