Samsung
Samsung Gas Range - Samsung Gas Range FX710 BGS

I purchased a Samsung Gas range FX710BGS on November 26, 2013 at Lowes, however I didn't receive the appliance until mid December. I was renovating my kitchen. When the range was delivered and I noticed that the digital screen (were the time is displayed) was warped and the bump is quite visible. There is also a knob that is cracked. I was given a ticket number then asked to e-mail the pictures of the problems in question. A week later I received an e-mail from them requesting a copy of my bill of sale which I e-mailed right away. A week after having sent the information, I still hadn't heard back from them (2 weeks since my initial call) so I gave Samsung customer service a call. They told me that my claim had been denied note that no technician was sent to investigate the matter(I still wonder why they didn't have the courtesy to call or e-mail me of the decision and how they came to that conclusion!). I explained to the person that I did not cause the problem and that it had been delivered like that. He said that I should have called within 2 days of having discovered the problem. I explained that I didn't notice the problem right away because my kitchen was under renovation and when I did it was the holiday's and Samsung was closed so I called as soon as the holiday's were over. He repeated again that I had only 2 days to inform them of this issue and was very indifferent to what I was explaining. I asked that he provide something in writing stating that the policy showed I had to call within 2 days of having received the product and he said basically that is the way it is and I will not fix your problem.


Offender: Samsung
Country: USA   State: All USA

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