Time Warner Cable
Biggest Run Around/unknowledgable Customer Service - Ongoing promotion

I have had TWC for over 3 years and every time I have to call them, it is always a painful experience. In the past was due to the rude and condescending representatives I spoke with. I have avoided having to call of late but we got this promotion in the mail that required a phone call. This was the deal with a upgrade in service they would send out a tablet. So 5 calls later a trip to the TWC office, all I got at every turn was, what seems to be the problem.
After all these calls I don't understand how thery have been no notes on my account to show why I have been calling. No one could explain to me why after I signed up for the deal in a timely manner why they never followed up to let me know there was an issue. My 3rd call I was advised that I was contract therefore did not qualify. My 4th call I was advised that I was not under a contract but the deal had expired. My 5th call just to see what different story I would get and the deal has expired and now theres nothing they can do. Of course the supervisor is too busy to take my call (what a joke) and advised "please go online and place your complaint there"
No such place exists.


Offender: Time Warner Cable
Country: USA   State: All USA

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