Direct TV
Awful service, stay away

Skip in Audio Have gone thru connect and checking for loose cables several times and now getting a tech to come out and check or replace receiver. After five or six calls and talking to reps. all over the U.S. no help. I called to cancel my service and the rep. is going to send me a replacement receiver will have to see if this takes place as promised. Direct TV’s service is almost 0-0-0, after the holidays I will change service and maybe even go back to terrible Cox Cable thier service is better than Direct.When is Direct going to figure it out that one person must follow thru on the complaint until it it is taken care of and be responsible for the complaint.

Direct is so big now that every thing gets lost but the 1st time sale. I know my $120 per mo. will not hurt Direct Giant but maybe a million will. Net Flex paid no attention to the customer and look what happened. Some people has got to have Direct TV. but I don’t. Good bye after the holidays. We purchased Direct Tv with the understanding we would have available one free move within our two year contract. This did not depend on bill paying history or after one year of service. We asked the sales rep from Sam’s club these questions, he assured us that we would be able to do a move for free. We had asked this do to the fact of a potential job transfer.

Well we had to move to another state. Now Direct Tv wants to charge a $100 fee not free to transfer service. This would not be an issue however when we were told it was for free and assured it. Now it is an issue. Does anyone have a really good number to Direct Tv to truly voice a complaint? Oh and they said they would get back with me right away, lol that was two weeks ago. I guess I call the FTC and FCC like i’ve had to with Sprint.


Offender: Direct TV
Country: USA   State: All USA

0 0
Information
Users of Guest are not allowed to comment this complaint.
Please register on our website, it will take a few seconds.