Direct TV
Filing a complaint

To make a long story short the technician came to my home and installed a dish antenna incorrectly. The technician left me his name & number telling me to call if I had any problems. The next morning I discovered the antenna was improperly installed. I called the technician who has lied and put me off for over a month so finally I called customer service. The bottom line, as I was told, is that after 7 days "no one in the entire company can file a complaint" and any service call after the 7 days must be paid for in advance ($54.00) before they with schedule a technician to fix the first guys mistakes. I spoke to a customer service supervisor and was told they could do "nothing" and had no way of logging a complaint against the service tech after 7 days. Summary; I m being forced to pay for a tech to fix the first guys mistake and the original technician misled me because he knew that I could not registar a complaint after 7 days.

Direct TV told me they have no way to provide training or any corrective action for their technicians...the problem will never be fixed. DO NOT LISTEN TO THE TECHNICIAN that installs your dish. If you have a problem call the service center immediately or you are stuck.

Offender: Direct TV
Country: USA   State: Arizona   City: Surprise

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