power saver screen mode
Within the last month Direct TV added on their own a screen saver to come on your TV after approx 4 hr. I've called them repeatedly and spoke to Kathy Id 100323080, her supervisor Jody on 6/12/12 and then on 6/19/12 I spoke to Andy ID LKC1906 then on 6/22/12 I again called because this still has not been taken care of and spoke with Donna ID LKC0057 and her Supervisor Rita IDLKC1083 and still they can not fix this problem and refuse to give me information with the enginering dept or coporate office to get this taken care of. This is a problem that they have put on the tv on their own free will and I want it off, I did not request this and it causes problems with my tv as when first you are watching a program and it comes on in the middle you have to get up change it and then wait. Also we use our tv for an alarm clock so when this happens through the night no alarms go off. I feel as a loyal customer to Direct TV this should be a simple fix.. they put it on without us knowing or asking I want it off by asking.. The whole customer service and tech support team can not help and have no idea what's going on but refuse to let you speak to someone who could possibly help you.. I am very frustrated and angry at this point. I would like something done regarding this. Please advise me as soon as possible my phone number 519 944 1172 regarding this matter.