Travelocity
Misleading on hotel and theme parks

I booked my family vaction with Travelocity. I had a problem on the website so I called th 800 number and spoke to a customer service representative. I booked a trip to forida. The hotel he bookes us in was called Holiday Inn Club Vacations at Orlando, he told me about all the amenities it had, pools, a lazy river, and all kinds of things for us to do. Than we booked three theme parks, Walt Disney World, Universal Studios and Sea World. Disney and Universal were fine, but when we got to Sea World we did not get the admission to the water park which I was told we had. We had a problem even receiving the voucher thru the e-mail for Sea World, so when we got there we had to contact Travelocity and wait for about a half an hour for them to fax the voucher to Sea World, than after all that he never gave us the water park, we were very disappointed. As far as the hotel, when we checked in we wer told that we could not use any of those amenities we were told we had, unless we wanted to pay for them, we were told we could only use the pool. Once in the room anything we needed like extra towels, toilet paper or tissues we had to pay for. I had to wash the towels, doing laundry is not of much interest to me while I'm on vacation. Well come to find out Travelocity booked us in a time share resort. Ane we were never told that. We are very dissatisfied with the way Travelocity handled our family vacation, and will not be interested in using them again. I would really like some kind of refund


Offender: Travelocity
Country: USA   State: All USA
Site: travelocity.com

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