Won't Issue you a refund
This company is a nightmare to deal with. They promise you a refund and will make you go through hell for it. It's been three weeks since they promised us a refund for a cancellation on a hotel, the hotel refunded the money back to them but they won't refund it back us. They make you go through the same procedures for weeks, you call they keep confirming that they will issue you a refund in 7-10 business days, you don't get a refund, so you call back, nothing yet, call back again. You're better off booking hotels and flights individually and not through a site such as Travelocity. They're really dishonest and a nightmare.