Reservation -

I had a horrible experience using airfare reservation services. First I was not able to purchase the tickets they advertised. The agent was able to sell them to me but not at the same price. Then I was not notified when a major change to the flight schedule occurred, making our flight depart before our arrival and forcing us to wait 12 hrs after a 14.5 hr flight for the final connection. We were able to find a better schedule contacting the airlines directly but making approve the deal already secured by United was horrible: hrs of calling, several emails and then finally the Special Change Department was able to help us to keep the group together on the same flight with the schedule avoiding a 12-hr layover. They never called us back as promised. We were very upset having to go thru this process. I would never use them again.

Country: USA   State: All USA

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