Orbitz refusing to honor cancellation credit - claiming it was used

In December we booked a flight. We had to change travel days. Called Orbitz. Rep told us that the best way was to cancel and buy a new ticket because the credit could not be processed immediately. Rep cancelled old ticket. Had me purchase a new ticket using my credit card. Credit card charged for new ticket.

Called Orbitz 2 months later to book using the credit. Now they are saying that the credit was used that same evening because the cost of the new flight was twice as much. This was never communicated. Asked them to produce recordings to show what was said in the conversation. No response to that.

I have traveled many times with Orbitz in the past. My family has done so as well. I book many flights during year. Will now officially stop using Orbitz and would advise others not to do so as well since Orbitz engages in very shady practices when it comes to using flight credit.

Offender: Orbitz.com
Country: USA   State: All USA

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