Terrible service from Airbn

Airbnb Confirmation Code 32JPW9
I have been trying to cancel a reservation since 24 Jan, but no one gets back to me!!! Below is a copy of letters sent to Airbnb, no response!!

Good Day
I have STILL had NO response from Airbnb. I started phoning and emailing on Frid 24 Jan, and today is Sat 1 FEB!!!

This is despicable service, I am really disappointed to have received such disgusting service from a reputable company like yours.

I am now forced to declare a dispute with my credit card company about this reservation, as you guys refuse to get back to me to discuss the reservation. I have ONLY been polite and gracious in my dealings with Airbnb, I have phoned about 20 times, where I have sometimes had to wait up to 20 MINUTES for someone to answer my call, and I have sent many, many emails, but to no avail. I have spoken to Kyle, Laurie, Selinda and many others whose names I forgot to write down. ALL of these people PROMISED to get someone from higher up to contact me, but NO ONE has contacted me!!!

I have all sent emails on record.
Roy Gardner

To: Airbnb Customer Experience
Subject: Fw: Airbnb: Your Reservation Felipe (request #3313600)

Offender: Airbn
Country: USA   State: All Country   City: Head office

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