Bait & Switch - Airline Tickets

I attempted to book two flights this morning with due to them offering the lowest price. On the website I was quoted 486.01 base fare per person 24.60 in taxes and fees per person for a total of $1021.22. I also had a promo code "NY15" that brought the price down to $1011.22.

Due to this price, I cancelled my booking with Kayak and decided to book with these guys. I went through the "oops someone got the last seat - the flight is now way more expensive" message, yet starting a new search still shows the original price. I was promptly called by a representative and they were able to "get the flight back for me".

Upon receiving my confirmation, I was changed $523.08 per person for a total of $1046.16. I called to inquire about this and was told that this was due to taxes and fees. Yet, the taxes and fees are listed on the website, are they not? This may not be a large amount of money, $34.96 total, but the whole transaction has left a sour taste in my mouth. I'd like to give them a chance to honor their original price of $1011.22 for the pair and I can gladly provide both of my booking numbers. Until then, however, I cannot with good conscience recommend this site to anyone.

Country: USA   State: All USA

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