United Airlines
Mileage plus

When i signed up for a new Chase/United Visa account, I was told by the agent that the 67,903 miles in my old Continental account would be transferred but that the miles in my old United account were too old to qualify. i was led to expect that the transfer would be automatic once my Visa account was established. When the miles did not appear, I called United and was informed that it would cost me $150 to hav the miles transferred and the agent apologized for the earlier misinformation. While the apology is appreciated, i really wanted th miles as this was an inducement to opening an account with United rather than another airline. Could someone with the authority to make adjustments view my situation and in order to have it resolved in my favor. Neil Hamilton, neilahamilton@icloud.com

Offender: United Airlines
Country: USA   State: All USA

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