Travelocity DO NOT EVER USE

Do not ever use Travelocity . My daughter booked a hotel through Travelocity. Due to winter storm we needed to re book our trip. Jason, from Travelocity stated that they could not due this because it was too late. I call the hotel and they stated that Travelocity does this all the time and that Travelocity needed to fax them a request to be able to book a room on a different date. I call Travelocity back and this time they stated that they would fax the hotel and change the reservation and called me back in 2 to 4 hours....Guess what not one phone call back. Today I have repeatly tried to get some help with this...guess what I have been on hold 35 to 40 mintues at least 4 times today. Matthew stated that he would fax the hotel today and call me back in 2 hours......your right NO RETURN CALL. I spoke with yet another agent who suggest that I pay for the room for the new reservation and then they would refund the money for the first reservation. My reply to that was HELL NO I can't even get back the first 300.00 I sure will not give Travelocity 600.00 for them to never call me back......STAY AWAY FROM TRAVELOCITY.......SPAM.....THEIF.....DOES NOT LIVE UP TO THEIR WORD......BAD BAD BAD BAD.....NEVER AGAIN WILL I USE TRAVELOCITY AND ADVISE EVERYONE ELSE NOT TO EITHER. I also found out that I could have saved 150.00 by calling the hotel direct.....TRAVELOCITY IS A RIP OFF.

Offender: Travelocity
Country: USA   State: All USA

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