Travelocity
Travelocity: appalling customer service

My itinerary was changed 5 times.
The final itinerary resulted in a 4-day difference from my original booking.
The number left on my voicemail connected me with a United liaison who informed me that I needed to hang up and call Travelocity . (After being on hold for an hour)
When I called to secure an earlier flight than the one assigned to me, the customer service rep talked over me and therefore attempted to charge me a change fee.
I asked to change my flight destination from Durango to Albuquerque to avoid the 4-day delay. I was told this was an exception and would require a supervisor contacting the airline. I was also told the supervisor would call me back in 3 hours.
The supervisor did not call me back. I called and waited - on hold - again. A customer service rep said the supervisor was on another call and I would have to call back. I refused. He then said, "There are no flights available to Albuquerque leaving 12/22 anyway." He asked me to hang up. I refused. He then said, "Why don't you call United yourself and rebook your own flight?" I hung up.
A supervisor called back several hours later and left a message unclear regarding my desired departure date for Albuquerque: the 22nd or the 23rd? The entire episode outlined above resulted in my flight being changed from Thursday to Monday. Every call was focused on booking a flight earlier than the 23rd.
I call back. The woman advises that the supervisor has made a note: there is a flight on the 22nd to Albuquerque, but I have to pay the difference.
At this point, I am extremely frustrated, and I tell her that. I also demand to speak to a supervisor. She cuts me off and places me on hold. I'm on hold for 10 minutes, and then a recording comes on, "please hang up and dial the 800 number again."
I haven't used Travelocity on a regular basis, and I will never use their services again.


Offender: Travelocity
Country: USA   State: All USA

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