United Airlines
Saver Award Miles not used when requested - Mileage Plus Account

Mileage plus number FQA25285...I booked two tickets conf: IM2FEQ and INFK7Q and requesting that we use 50k miles from reinstated miles from a cancelled flight ...Saver Award YC2ON. The United agent used saver award miles for IM2FEQ with a $100.00 fee (Correct). New miles (25k) were taken from my account for INFK7Q with a $25.00 fee (incorrect).

I'm told that this cannot be corrected by another agent and told that I should complain thru this site. All I want is to use the reinstated miles for the second ticket and pay the $100.00 fee and add the miles taken from my account back into my account.

I understand that I can use these miles for a future ticket but with the challenges that I always experience finding flights to use my miles I don't want to wait for a potential future flight.

Please let me know how you will resolve this issue caused by one of your agents who didn't know how to do his job.

Tom Flynn cell 773-504-0915 or tflynn321@hotmail.com

Offender: United Airlines
Country: USA   State: All USA

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