Mom has Cancer and Travelocity wont help

My mom has been diagnosed with colon cancer so I am trying to get a refund for a cancelled flight and a bereavement discount for my next trip.
So I asked to speak with a supervisor I was put on hold 20 minutes later rep cam back and said supervisor was still on phone.
I informed him this was my second attempt to get a supervisor first time got put on hold and then back into queue.
So no help or compation never using for business or pleasure
Your Travelocity Trip ID is: 1330 0584 7635

Country: USA   State: All USA

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