On Wednesday Oct 9th I had to book two emergency tickets from Chicago to Toronto both one way. The reason was a failing family member who passed. Due to the quick change in her health I did not have time to request bereavement at the time. I would like to request a bereavement rate on these tickets. The confirmation number is CFVML9. Can you please help me with this issue. If you need additional paperwork please let me know what else I need to do.