Had to wait one month for refund

Booked a hotel lwith them. Three hours before checking in I got an email NOT a phone call telling me that they could not honour this booking due to an overbooking ts this hotel. If I hadn't checked my email I would never have known.

I was told my money would be refunded within 3-7 days. As it was a very expensive hotel I kept checking my bank for the refund. Eventually a week later I had to phone them. This was just the start of a tonne of calls/emails to them. Eventually after holding onto my money for a month I got it back. No compensation or anything

They're not very user friendly either. Totally unprofessional and unfriendly

Offender: Otel.com
Country: USA   State: All USA

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