Otel.com has taken my money without providing a booking confirmation. - HARD DAYS NIGHT HOTEL

Earlier this month I booked a room at the Hard Days Night Hotel for next year. On 07/10/2013, the money came out of my account yet I have received no booking confirmation and there is no mention of it on my reservation history. I have checked my junk mail and there is nothing in there either.
I have tried ringing their so-called 24/7 helpline where I was kept on hold for 15 minutes and then eventually they disconnected the call - which I was paying for the full time.

Offender: Otel.com
Country: USA   State: All USA

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