DHR took my money after a failed booking.

On 05/10/2013, £94.49 was took out of my account for a booking that I have received no details about. When I tried to make the booking, the website told me it was not possible, however the money has still been removed. I did not have an account with DHR and therefore received no e-mails. Yes, I have checked my junk folder.
I have had to make an account in an attempt to get in touch with them. I have tried calling their '24/7' helpline, where I was placed on hold for 15 minutes, then the company ended the call. Another thing which I have now been charged for.

Offender: Otel.com
Country: USA   State: All USA

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