Rude at Port Authority
My daughter bought an advance bus ticket, and because of a late class did not arrive one hour before her bus left. She was still there in plenty of time, but they would not let her on the bus. She sat in Port Authority for FIVE HOURS and through three more buses without being able to get on, then was told that she would have to shell out another $20 to 'exchange' her ticket, because she hadn't used it in time. Unbelievable! She was in tears over how rude they were to her. So there she is at MIDNIGHT ALL ALONE IN PORT AUTHORITY and had to schlep all her stuff back to NYU by herself in the middle of the night. I''m still trying to reach her, and I'll tell you that if anything happens to her, there will be a lawsuit to beat the band. I will walk four hours over broken glass to NYC to carry her home on my back before I will EVER use this service again! There is just no excuse for treating people this way. Never Never Never again. Shame on you.