JetBLue Airlines
JetBlue Horrible Service

I arrived at the Orlando airport 1 hour and half before departure time (for a domestic flight). I confirmed the gate number with one of the employees at the JetBlue check in area. I stayed at the gate written on my ticket and confirmed by the employee for more than an hour. Some other gates were making annoucements with a very bad sound that could not be understood, mostly saying "sorry for the delay".

20 minutes before my plane would departure, no employee showed up and I went to inquire about my plane (thinking that the plane was delayed). They told me it had left through another gate. Their announcements are horrible, you cannot hear or understand, they changed the gate without announcing it at the scheduled gate (where I was), no employee had the consideration of coming to the scheduled gate to announce it, and no change was informed at the screen planel.

As a consequence, I lost the flight, and they charged 100 dollars fee. What a number of inconsiderate and employees. They were all aorund on other gates with other flights but did not advise that the gate was changing (and if they did, as they later claimed that they did, then it was NEVER clear enough). I will NEVER flight through this company again. No wonder why they charge cheap, they must make good money out of fees charged after fooling people.


Offender: JetBLue Airlines
Country: USA   State: Florida   City: Orlando
Address: Orlando International Airport
Phone: 18005382583
Site: www.jetblue.com

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