Active Advantage
Scammed into an unauthorized yearly membership when I signed up for a race.

My story (This is the complaint letter I emailed to Active):

Dear Active Advantage, this is a very deceptive method of enrolling racers into your $59.95 yearly program! I am a long time runner. I love racing! I want to be able to sign up for what I want, when I want, without having to always worry about un-checking the stupid little "trial membership" box. Unfortunately, when registering for races on line, it is almost always through Active these days. I am usually extremely careful about un-checking that box, but this time you got me! It has become more of just a bit of an "annoyance" now!

I received an email Friday night about my trial ending soon and I would be getting charged the $59.95 if I didn't cancel. I immediately called your customer service. Well, guess what? Your customer service was closed when I called Friday evening. Apparently it is closed Saturday morning too...oh yes, and Sunday...ALL weekend!!! I had NO chance to cancel after your email! I was absolutely shocked to find out you have absolutely no customer service on weekends! You have no idea what kind of financial situation this now puts me in! My checking account went into the negative because of your charge and I now have hefty fees associated with that! I am so disappointed in your company.

I have 2 more races this fall that I need to sign up for. But if I am not refunded my full $59.95, I will NEVER even consider going through Active.com again. I will request each race director to mail me a paper registration form, just like in the honest olden days. I will also make sure to spread word of this scam throughout my own running community and the gym which I instruct many group fitness and running classes at.

Please do the honest thing, keep a long time, loyal user and contact me about returning my stolen money.

Sincerely,

Jessica Mills


Offender: Active Advantage
Country: USA   State: California

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