Dicks Sporting Goods
Don't Buy the No Sweat Protection Plan - Poor Service
Last year I was asked if I wanted to purchase the plan when I bought my son's cleats for baseball. They were $70 and the sales clerk, Michelle, encouraged me to buy it. She told me that it was a no brainer because for a mere $9 I could get a new pair of cleats the following season. All I would need to do is call the number highlighted at the bottom of the receipt, they would send me a bag, I would send the shoes back to them, and then Dick's would issue me a credit for the cleats towards a new purchase. She said, "It's like getting a new pair of cleats for only $9!" When I proceeded to call the number, the too-cheery customer service rep told me that the cleats had to have a defect in them in order to return them. Had I known that I would not have purchased the plan because my son only uses the cleats for 2 months, and I'm quite sure I could have dealt with the manufacturer if there had been a defect. I told the cust. service rep. that I was not happy with this, and he cheerfully told me I could file a claim with Dick's to have my plan cancelled. Now I have to write a letter to Dick's requesting to have my $9 refunded, which I plan to do. However, I will NEVER again purchase any kind of plan with Dick's. I'm not sure I will ever shop there again. I will be purchasing from Bob's Stores or I'll drive the extra few miles to Sports Authority just to stick it to Dick's. In this economy I would think that the customer would be treated better than the way I was treated. Not only are the prices overinflated, the company is making money hand over fist with these bogus "insurance" plans. They really do live up to their name!