Pets Warehouse
Poor customer service ripoff

They charged my card then made no attempt to fulfill order .....

I placed an order at Petswarehouse.com on February 12, 2003 and as of May 1, 2003 I have not received the items, nor have I been refunded the amount they charged to my credit card.

Phone calls placed to the company were not answered (the phone rang endlessly), all e-mails were ignored until I contacted them(again via e-mail) on March 20, 2003 to let them know I would be reporting my experience to their local BBB. At that time, they said they would send my order out the following Tuesday.

I have received absolutely nothing from Pets Warehouse and the only response from the BBB was a letter acknowledging that my complaint had been received. I have no idea what options are left to get Pets Warehouse to refund my money. For now, I simply warn everyone I know to never order from them.


Offender: Pets Warehouse
Country: USA   State: New York   City: Copiague
Address: 1550 Sunrise Highway
Phone: 5167899300

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