Drive Thru Attitude - customer care
Today I was craving a Pumpkin Spice Latte from Dunkin Donuts , so I went to get one. As I was in the drive thru the employee taking my order was blasting music through the microphone and had a rude attitude towards what I had ordered. When I asked for a medium pumpkin spice latte with sugar and whipped cream she confirmed my order and said "Just pull up for your coffee". As I got to the window she never told me how much it would be and looked at me and said I'll take your cash now.After she then handed me a black coffee. I never had such horrible service at a dunkin donuts before. Upset, I went to the nearby Panera Bread and recieved excellent customer service and the right Latte.