North Style
ait and switch shipping

Used a free shipping coupon which populated my cart with $0.00 for shipping, where it previously had $10.50 for shipping. I took a screen capture showing the shipping was $0, which was populated automaticaly by their computer systems. However, once I submitted the order, I received my confirmation showing I was charged $10.50! In calling the company, I was put on hold 5 times while person talked to his supervisor. He said that it's a problem with their corporate headquarters with this free shipping and not them at the order call center. That the best they can do is offer me $4.95 shipping. I told him that it's not the amount that's the issue. It's the fact that they are practicing bait and switch and that's illegal. Their site showed my order total, which had $0 for shipping. Then they switched it out and charged me $10.50. When you hit "submit" you are agreeing to pay what is shown on your order, not what they elect to charge you AFTER you place the order. I will be contacting their corporate headquarters AND Better Business Bureau. Do NOT order from this company! Oh, and I cancelled my order.


Offender: North Style
Country: USA   State: Washington

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