Wal Mart
Bad customer service

This is a complaint about "Moo-no" (spelling?) in the pharmacy department. She was "in charge" of the pharmacy on July 15, 2008 from about 4pm on. I went to the pharmacy at 6pm when they said the prescription would be ready. Someone in the pharmacy had called the doctor to clarify comething, but Moo-no was literally screaming from somewhere in the back that she had to talk to the doctor herself or she wouldn't let it go. So I asked for the other prescription, stating I'd pick up the one in question later. Paul, Mouno's assistant, refused to give me the other prescription, and wouldn't say why. He appeared to be scared to death of Moo-no. She continued to scream at her employees and at least one other customer, while I and all the other customers looked on. Many said they'd not be returning to this store pharmacy. She was not wearing a name tag, and when I asked her name, she started shouting at me again, and yelling an 800 #. I waited an additional 45 minutes and witnessed still more customers getting yelled at by Moo-no as well. I certainly will take my pharmacy business elsewhere. Moo-no is a disgrace.


Offender: Wal Mart
Country: USA   State: Illinois   City: Mount Prospect
Site: walmart.com

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