Radio Shack
Very poor service & lying to customers

Around 3:30pm Thursday 28 July 2011, I enter the RadioShack in "The TownCenter at Bowie" which is in Maryland. I was requiring about a phone advertised in your weekly paper. I was told by the sales person that it wasn't in stock. I asked if I could get a rain check? The sale person told me that they don't do rain checks and I can come back Saturday to see if they it (the sales item) was shipped in. I asked the sales person why do you not do rain checks and where is it posted (in store or on paper) stating that RadioShack don't offering a rain check? He said he didn't know but they don't and there's nothing in the [RadioShack's] system stating that we do.

The sales person began to display a poor attitude towards my questions so, I asked for his name and if he get his manager/supervisor. He proceeded to alert his manager/superviser to speak with me. A man appeared from the back and began to tell me that they don't do rain check and the last phone (sales item) was said earlier that day by him, all before I even opened my mouth to pose a question. The manager (he had no nametag/badge to confirm if he was the manager so, I'm not certain if he was a manager/supervisor or not). The Manager/supervisor offer to check if the sales item was in stock in another store. I asked if he would do just that and proceeded to the counter where the sales person was standing. After about 15 seconds or less they both stated that zero stores had this sales item in stock. The manager/supervisor than instructed the sales person to retrieve my cell# that they may call me when their Friday shipment arrived and I could come in and get it than.

I was returned to the care of the sales person that began to address me very poorly and unprofessional so, I asked if he treated all his customers in this manner? He replied: "If they give me attitude. I replied again: that's still no way to talk/treat a customer and I'll be writing a complaint to RadioShack about this. Once again; he replied: So, go ahead.

I left the store and went home to go online to check other stores and post a complaint/concern. I saw phone #'s for other stores in the area so, I called, only to discover that two stores in the area (Hyattsville &College Park) had a total three of the sales items on had and was willing give me directions for the fastest route to retrieve the item. The service at your Bowie TownCenter Store was very poor and extremely unprofessional. I don't wonder why this location is never busy. These issues needs to be addessed before the School/Holiday season start.


Offender: Radio Shack
Country: USA   State: All USA

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