Bad service

I ordered a $479 virtual keyboard product called Omnisphere six days before Christmas and paid 2nd day delivery to get to me well in advance.

The order never arrived.

The day after Christmas, I called customer service. They said my card didnt go through so the order was never sent. However, as he said this and tried the card, it went through. &--gt;This card has a $10, 000 limit.<<-- I complained that no one ever notified me there was a problem of any kind by phone or email. So, they just let the order drop with no comment? He appologized and said he would send it right out. I asked them to send - and pay for - next day service. He put me on hold to get authorization. He got authorization and said it would be sent out next day service at their charge.

It arrived 5 days later, not next day.

What I got was not what I ordered. Instead of a $479 Omnisphere large box, I got a small package with a $5 guitar Capo inside. A Capo is a small clamp that goes onto a guitar neck to change the pitch and costs about $5.

I was the next hour on the phone to customer service, working my way up to speak with the manager because they said I would first have to send the capo back...have it checked in at the warehouse, and only after this, could they send me the product I ordered. This process would take 72 hours AFTER they received the capo in the mail - at my expense.

The manager I talked to seemed totally unconcerned with my problem and didnt seem to care at all when I told him I would never be shopping at Music 123 again. Too bad for me.

I feel I got screwed more than once and really have no recourse at all in this matter except to tell others about my experience.

At this point I am in limbo for at least the next week till I know if i will ever get my order from these people.

Country: USA   State: All USA

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