I've just hung up with customer service and I will never use Teleflora again. The product that was delivered only slightly resembled what I ordered and when I called customer service to report this, I was told it was *my fault*. Apparently, I was supposed to intuit that I'm to write "no substitutions allowed" in the instructions box. I was told that this issue is being addressed and that in the future the website will say this, but that doesn't do anything to help me today. I wasn't offered any compensation or even an apology. Completely unacceptable!