Rip off

I am taking the effort to warn people to avoid purchasing from GreenCulture at all cost. I ordered a Thesally bed frame from them in February 2007. The bed was $1000, and they tacked on an outrageous $350 for shipping and handling. It was to take up to 6 weeks for delivery. Instead, it took 12 weeks. When I repeatedly inquired about the bed, all I got was the run-around. When the bed frame finally arrived, it was of poor quality and coming apart. Since I did not physically inspect all aspects of the bed and catch this flaw at the time of delivery and NOTE IT ON THE DELIVERY INVOICE as the company insists, they were reluctant to do anything. After repeated emails and phone calls, they finally agreed to replace the damaged frame pieces. After an additional 4 weeks, the replacement pieces arrived, and they were damaged worse than the originals – showing a combination of poor workmanship and shipping damage. I have lodged another round of complaints, but now they say that since my wife did not note to the delivery men that there was apparent damage, they will not cover it, but will only give me $100 credit for the substantial effort I have spent.

They are a scam! The bed frame they sell for $1000 is readily available from other vendors for $700 (once you know the true name and mfg of the frame, which GreenCulture does not tell you). They should be ashamed of themselves for co-opting the emerging interest in protecting the environment. Avoid them!

Country: USA   State: All USA

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