Sears, Bel-Aire Mall, Mobile AL
Ordering - Appliance department: stove
It's no wonder Sears is going under. Incompetence, lack of customer concern, pass the buck...these are the mottos of current Sears employees at Bel-Aire Mall and at customer service. We made nine phone calls by the time we gave up over a 3-day period. In fact, I think that is Sears' goal: to frustrate the customer so badly, the customer gives up and goes elsewhere. In three of the phone calls, we were told we'd receive a call back. Nada. The customer service national line said we could use any credit card over the phone. The people at the Bel-Aire malll in Mobile said they could only take Sears cards, no other credit cards over the phone. We talked to the applicance supervisor, whose initials are W.S. He said, he wasn't taking somebody's 16 digit number over the phone. When we asked why he couldn't call the national customer service number and make arrangements to take our information, he said, quote," I don't have the authority." Well, you know what W.S.? Who does have the authority? It was back and forth for 3 days with no one at any level wanting to take responsibility. It is no wonder that Sears is doing terribly on Wall Street and about to go under. Board of directors, do you care? Because it's obvious that your Sears employees don't care. The run-around crew finally won. We gave up. They can collect their paychecks of which they are undeserving and go home, probably unaware that their behavior is going to put them in the unemployment line when Sears goes under. Without customers, Sears does not exist.