Wal-Mart
Poor service in your electronic dept

Yesterday, I went into your store between 5 and 6. A woman from Quebec asked me to help her (not bilingual) . Since three years, during this Holiday%u2019s period, she stops in the dept to reactivate his track phone (new phone number ) . Every time, the employee reactive it for her. For this time , the employee have only provided the phone number to contact (Customer service). She had to make the call herself%u2026

As I did not succeed to activate the phone (after 3 calls ), I asked for the help of the same employee. He answered me that he could not call for us. And if he did it, he can be fired, loose his job ! Incredible ! Please remark that we were only two in the dept, 4 employees in service , no rush time at all! !

Finally ,30 minutes passed, I addressed my problem to another of the employees . He agreed to help us. He called and stayed 15 minutes in line to activate the phone .

I wanted to write you and share my appreciation for the very good service offered by your employee named Tim Lord . It%u2019s a must to keep this guy as employee in your electronic dept.

J. Rivest


Offender: Wal-Mart
Country: USA   State: All USA

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