Un-bearable website and service - Delivery, Delivery Management
Fedex 's online presence and delivery service leaves much to be desired. The last package I received from Fedex was left with my neighbor on the first delivery try. I live in an apartment complex in the city, and quite frankly, I don't really know my neighbors that well. More to the point, I order a lot of stuff online; if they were to deliver everything to my neighbor, she'd be signing for something twice per week! I'm the customer, if I'm not home, give me the option before bothering my neighbors. When I tried to set up a delivery time on their website to avoid this problem, I found out just how awful that side of the company was. First of all, it's not clear what registration gets you (except a bunch of ads in your email) because every other service I've tried to use on their website has required that I register again. When that registration fails or doesn't go through, they'll tell you that something went wrong but give you no indication as to what. I've found that there are several services that I can't use, but never once were the preconditions for those services mentioned on their website--no, I had to navigate their customer service line for 20 minutes to find out.