FedEx: Incapable of Delivering - pictures-online photos

My wife and I were married last month. We recently ordered prints of our wedding photos from Wal-Mart which were being shipped by FedEx . Today -- 10/9/2013 -- I suddenly got the idea to track the first of my packages that was not scheduled for delivery until tomorrow. Lo and behold, my order had been marked as refused and it was being shipped back. Apparently, there was an attempt to deliver my package ten minutes prior to me checking, but no one had come knocking on my door. I call customer service and report the issue. Minutes later, I get a call from a woman that says the driver had returned to the area and the person that answered said I did not live there -- this is an apartment complex -- and the leasing office has no record of my name. I inform her that there are two apartments with the same number, different streets, and the leasing office would not have a record of my name being that it was leased under my wife's maiden name. She asks me to hold so she can speak with the driver. Three times she comes back asking if someone is knocking on my door. "There's no one there," I tell her. As a matter of fact, a FedEx truck is not even in the vicinity. She eventually asks me to meet the driver at the leasing office which I deem a reasonable requests considering the situation, but I had just put my one-year-old son to bed and I dare not leave him (or wake him, get the both of us dressed, and then walk to the leasing office -- two blocks away) to receive a package that should come to my door. She puts me on hold again, then returns and says the driver has others stops in the area and must be going. He has never showed up and apparently my package being delivered is not as important as others. "He can't leave it at the leasing office," she says, "because your name is not on the lease and they will not take it." I don't even bother to state that I have picked up FedEx packages from the leasing office before because their drivers refuse to bring it to the door. She does, however, tell me that the package will be held at that branch and I can pick it up between 8 a.m. and 4 p.m. Although it is an inconvenience because we are a one vehicle household -- a vehicle which is used by my wife (who leaves for work at 8 and gets off at 5) since she works away and I from home -- I agree to those terms because I have no other options. As I hang up the phone, a UPS driver pulls up and delivers a package to my building. Must be nice.

Offender: FedEx
Country: USA   State: All USA

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