Admin charge

Fedex delivered a package from Singapore (sender singed the contract with them). They then paid VAT on goods.
Goods defective so returned with FEDEX.

Charged £58.72 (of which £10.50 admin charge)
Can get VAT refund but not for admin charge.

Do not understand why a big company like that who have paid the VAT cannot get a refund itself.

Despite really hefty shipping charges they insist on charging £10 for "admin".

Really unhelpful customer services.

Offender: FedEx
Country: USA   State: All USA

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